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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16722 reviews)

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4.95

Based on 16,722 reviews, last reviewed 13th May 2026

96500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

My parents both past away my partner could not work... My parents both past away my partner could not work due to ill health i had all the debts to pay l was drowning I could not see a way out. I was at my... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16722)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Genuinely changed my life

My debts had started to consume my life, and my mental health started taking a battering - I felt like I had nowhere left to turn. Stepchange let me take control of my finances, and my life. I have 1 year of repayments left and I’ll finally be debt free. I honestly couldn’t recommend them enough. Reviewed on: 23rd May 2025

Excellent

Everyone has been and understanding and with no judge was not judging me for getting myself in this situation and they helped me through every step by step and any questions that I had they were happy to help me with them step change were amazing people and very kind Reviewed on: 23rd May 2025

Easy to use and not judgemental.

Easy to use and not judgemental. Very friendly people and assistance when needed Reviewed on: 23rd May 2025

Stepchange

Excellent didn’t judge very helpful and professional Reviewed on: 23rd May 2025

After a messy divorce and still having to bring up c...

After a messy divorce and still having to bring up children and pay Child support I found myself in a massive amount of debt .Eventually the debt became out of control. With the help and advise of Stepchange I was able to regain control over my own circumstances. Reviewed on: 23rd May 2025

Very friendly and helpful staff

Very friendly staff and extremely helpful Reviewed on: 23rd May 2025

Got me out of a lot of problems very efficiently...

Got me out of a lot of problems very efficiently Reviewed on: 23rd May 2025

StepChange have changed my life

StepChange have not only changed my life, they saved my life. I was in utter despair with my finances and in a very dark place. I didn't even know they existed. From my very first job contact with them, I felt listened to. I didn't feel judged. I was made to feel like there was a way out. Not a magic bullet by any means but a way to lift the burden of my financial dire straits. Something I felt I was drowning under. Reviewed on: 23rd May 2025

Speaking with a real person

I spoke to a really kind man who helped me through the process, he dealt with everything , made me feel reassured and safe . When I couldn’t see the wood from the trees his calm nature and expertise was without a doubt exactly what I needed . Reviewed on: 23rd May 2025

On first contact.

On first contact...i felt embarrassed and ashamed of myself..but knew i had to do something..on phoning them, they were understanding and asked me questions regarding my situation.ans were also able answer my questions too... Reviewed on: 23rd May 2025

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