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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16726 reviews)

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4.95

Based on 16,726 reviews, last reviewed 13th May 2026

96700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Right direction I can now manage my finances and have control of my spending. Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16726)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

My experience was good and I felt helped

My experience was good and I felt helped Reviewed on: 23rd May 2025

I had lost hope of living, I didn’t know who to turn...

I had lost hope of living, I didn’t know who to turn to but you are my saviour. You removed stress and depression and you gave me new hope. I am now a survivor. Your support and guidance is most appreciated. Reviewed on: 23rd May 2025

StepChange was a life changer in debt management

StepChange helped me get on top of my many debts in the most human way possible. Everyone I’ve spoken to on the phone was very nice and understanding. From the debt advice and speaking to all the companies I had debt with and making it easy on myself to carry on with my day to day activities without worrying or feeling shame about my situation. It’s easy to add more debts as they appear even after a DMP has been setup! Highly recommend! Reviewed on: 23rd May 2025

Step-change turn our life around after working 40 y...

Step-change turn our life around after working 40 years was made redundant. With out lots of support from step-change I don’t know where would be , on streets no doubt with out a home . Step change sorted out our finances with our creditors can not thank them enough, Reviewed on: 23rd May 2025

Brilliant

Brilliant feel so much better now they have took.my debts on Reviewed on: 23rd May 2025

very helpful always listening and calming

very helpful always listening and calming Reviewed on: 23rd May 2025

Debt plan

I had quite a lot of debt and these people took control of it. They called my debtors and sorted out with them an affordable payment plan. Reviewed on: 23rd May 2025

Very easy process in worrying times and all the staf...

Very easy process in worrying times and all the staff where extremely knowledgeable and understanding Reviewed on: 23rd May 2025

Excellent service

Personally I think it’s a excellent service they provide and help you every step of the way Reviewed on: 23rd May 2025

Stepchange saved me!

I was so ill and not sleeping because I owed £30k in loans and credit cards. I didn't want to live, I wanted the pain and worry to stop. I heard about StepChange from a work colleague who I had confided in. The same day I phoned up and my life changed forever! The lady I spoke to was so helpful, didn't judge me . At last I could see light at the end of this tunnel of debt I was in. Now I'm very nearly debt free, from owing £30k to only having 12 months left on my debt management plan, is something I never ever could have dreamed of! StepChange saved me. Gave me a reason to live. Might sound dramatic, but I was so close to the edge, I would never have cleared my debts without your help and guidance, I will be forever grateful. Thankyou. Reviewed on: 23rd May 2025

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