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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

I cannot thank them enough.

The service is fantastic, so helpful and not judgemental. They are a life saver and have changed my life. I cannot thank them enough for everything they have done. Reviewed on: 24th May 2025

Best thing I have ever done is contact StepChange

Getting out of debt is really scary finally committing and owning up to how much you owe. You made the process really easy. I put the account number of the debts and the amounts from all the letters i had received. You then asked my spendature then finally a copy of my wage slip. That was it. The whole process and navigation of the website was easy and that was it. You took care of the rest and i pay an affordable direct debit every month and now it is something i don't have to worry about and haven't done for years. Reviewed on: 24th May 2025

I was completely overwhelmed.

I was completely overwhelmed. I was consistently using one credit card to pay the minimum payments on other credit cards. I dreading every piece of mail correspondence and ended up with lots of unopend mail hidden away, I was really panicking about the future. One phone call with the people step change completely changed my position with my finances, I went from spiralling downwards to treading water with my head up with a positive future of one day having no debt, they have helped me budget and are handling all of my creditors. I am just so pleased I made that initial call, yes, my credit rating is shot to pieces but I do not intend to get myself into any more debt anytime soon. Reviewed on: 24th May 2025

I was overwhelmed and drowning.

I was overwhelmed and drowning. One phone call later I slept for the first night in a long time Reviewed on: 24th May 2025

Very Helpful and friendly

I got myself into debt and was struggling to pay it off. Stepchange were very helpful and didn't make me feel bad about not being able to cope Reviewed on: 24th May 2025

Lockdown crippled me financially, but

Lockdown crippled me financially. Lost my job and was denied ANY help from the government. I was fortunate enough to get out loans and credit cards (not knowing how long we’d be in lockdown for) and quickly maxed them out. By the time I’d gotten back into work I had amassed a HUGE amount of debt. I was trying to pay it off but getting absolutely nowhere. Not even sure how I came across or how I heard about Step Change but I bit the bullet and got in contact. Not even joking, it has been one of the most beneficial decisions I’ve ever made. The people I’ve spoken to and the help they’ve given me has been life changing and life saving. I can’t even put into words how grateful I am that these people are here and for the help they’ve given me. I was in the most darkest place mentally, I couldn’t afford to eat, I couldn’t afford to get to work. I couldn't sleep. I couldn’t see a way out, except through one route….i was at work when I called them. That day I spoke to them and when my payment plan was set up, I felt like a new person. I sat at work, tears in my eyes. Knowing that after everything, I was getting some help and everything would be okay…this company literally saved my life and for that I will be eternally grateful. I can’t speak highly enough about them. 10/10 Reviewed on: 24th May 2025

Great service

Friendly staff so easy to talk to, made the whole process easy. Reviewed on: 24th May 2025

Debt Management

ease ofuse, good advice resolved and helped me manage my debts Reviewed on: 24th May 2025

The person to person experience was excellent.

The person to person experience was excellent. Everything explained and comprehensive engagement. Very pleased with the help provided. Reviewed on: 24th May 2025

They are the champions

Felt desperate when I 1st. Called them. Finished the phone call like a new woman so happy they sorted everthing out for me Reviewed on: 24th May 2025

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