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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

StepChange empowered me to take courageous steps

I suffer from several progressively debilitating health conditions. This fact severely affected my quality of life. In an effort to improve my quality of life, I made unwise financial decisions, which ultimately put me in a position of great stress and turmoil. StepChange helped me to formulate a Debt Management Plan. All the staff at StepChange were so friendly and helpful. I felt confident that I could trust their judgment and experience. They literally empowered me to take courageous steps to get my life back. A Debt Management Plan with StepChange requires very little maintenance, other than reviewing your debts and budget at least once a year. Despite my health conditions, I get to enjoy my life again and pay off my debts. Reviewed on: 1st May 2024

Great organisation

I’ve been with step change for three years now. They are beyond helpful in supporting me. I’ve been given structure and helped to manage my debts. Such an amazing organisation and it’s free Reviewed on: 1st May 2024

Made to feel a relief to gets organised with my mon...

Made to feel a relief to gets organised with my money thank you Reviewed on: 1st May 2024

Helped me out so much and peace of mind for...

Helped me out so much and peace of mind for 12 months Reviewed on: 1st May 2024

The advisors are all very helpful and use compassion...

The advisors are all very helpful and use compassion when talking to you, you don’t feel you are being judged and everyone is so nice to talk to. Reviewed on: 1st May 2024

Stepchange changed my life

Stepchange changed my life, I didn’t know where to turn when I got into debt and struggled to pay it back. As soon as I contacted Stepchange they did everything for me. The letters from debt collectors stopped and that gave me peace of mind. I recommend these highly Reviewed on: 1st May 2024

Great stuff step change .

Very extremely helpful in all aspects of resolving debt problems Reviewed on: 1st May 2024

Step Change are absolutely amazing, They have helped...

Step Change are absolutely amazing, They have helped me so much and have done everything for me handling my debt. I really can't praise them enough. Reviewed on: 1st May 2024

You just have to make that step ...

I was in a very desperate situation financially and I was advised to seek help from StepChange. I did. That was the best step I made. Updating my financial circumstances online as part of my review was easy. I received nothing but excellent serviceand support throughout. Reviewed on: 1st May 2024

Stepchange helped me turn my life around from spiral...

Stepchange helped me turn my life around from spiralling out of control, couldn’t have done it without them. Reviewed on: 1st May 2024

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