Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Brilliant help

After a bereavement I was in a bad place, plus a lot of debt and honestly didn't know what to do.StepChange,literally helped enormously. Felt as though a great weight was lifted. Reviewed on: 24th May 2025

Life changing

Stepchange has truly turned my life around, i was in a good job, earning a good wage and seeing zero benefits from interest on credit cards, i couldnt manage, i couldnt keep up and i was spiralling into severe depression, i would highly recommend stepchange for anyone struggling and feeling like there are rock bottom, this charity offers lots of flexible payments which means you’re not breaking the bank to pay your debts and can still live an enjoyable life with no worries! 10/10 Reviewed on: 24th May 2025

I was in a pickle with my finances.

I was in a pickle with my finances. I contacted Stepchange and they immediatly helped me make the appropriate changes to help relieve my stress with my debt. Highly recomended! Reviewed on: 24th May 2025

Helpful, polite and sympathetic.

Helpful, polite and sympathetic. Never been wrong on the advise given Reviewed on: 24th May 2025

They have helped me to manage my dept.

They have helped me to manage my dept, also other family members. Reviewed on: 24th May 2025

All staff are excellent I have always received empat...

All staff are excellent I have always received empathy and felt comfortable discussing issues. They have helped me tremendously. Putting me in control of my finances and relieving my stress Reviewed on: 24th May 2025

Very helpful staff, they did all the leg work and to...

Very helpful staff, they did all the leg work and took an enormous weight off my shoulders. Reviewed on: 24th May 2025

Stepchange have literally changed my life!

Stepchange have literally changed my life! I was experiencing severe depression and anxiety around my finances following the pandemic. Stepchange have provided excellent customer service throughout my interactions, were completely non judgemental and have given me my life back! I am no longer in constant worry over my finances and can now see a way forward. Thank you for everything you have done! Reviewed on: 24th May 2025

I highly recommend Step Change

Whenever I've needed to phone Step Change I've found them to be extremely helpful and friendly to talk to. They go that extra mile really put you at ease. Reviewed on: 24th May 2025

Step change made the process so easy and manageable.

Step change made the process so easy and manageable. I now feel in control of my debt and I wish I had done it sooner. Reviewed on: 24th May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from National Debtline 4.40 from 68 reviews
Debt management
from Creditfix 4.63 from 795 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub