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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Best decision I made for my finances.

I've been with StepChange for years now, from the moment I contacted them to this present day, I have had endless support. If there is a problem I can call and speak to someone quickly, I can undertake all my budgeting online with a clear easy to use system. Reviewed on: 1st May 2024

Been a life saver help me sort my life out and get o...

Been a life saver help me sort my life out and get on track money wise I recommend them to anyone with money debt worries. Reviewed on: 1st May 2024

Understanding caring team.

Understanding caring team. No judgement. Very positive and professional, it's a hard time for us, its like weight is off me thanks to stepchange Reviewed on: 1st May 2024

They gave me very good information.

They gave me very good information. Even though you do miss the Credit Cards. But lest they are helping me control my debts. I am so grateful for Stepchange Reviewed on: 1st May 2024

Simple and straightforward, Stepchange are really th...

Simple and straightforward, Stepchange are really there to get your finances back on track Reviewed on: 1st May 2024

Wish I had known about StepChange several years ago...

Wish I had known about StepChange several years ago before paying a private company. Always courteous and helpful, and always negotiating regularly with my creditors so making the whole process painless. Lovely to know I am in control once more, and that I have a flexible plan that can change with my needs. Highly recommended. Reviewed on: 1st May 2024

Life savers

I was always spoken to like a human, I was always considered my feelings and how it would affect me after the call. The debt was never gone but the stress was after speaking to step change. My mental health makes me a very difficult person to contact and discuss my debts too. However step change not once but twice helped me at a slow steady pace. I was guided and offered additional support. Knowing all my debts are being paid off by step change with a manageable payment plan it’s honestly let me focus on my work, my children and myself. Thank you for your help and the training given is outstanding. A lot off company's could learn from step change, maybe then so many people wouldn’t be as intimidated when speaking about financial difficulties and ending up In Further debt which then can lead too some sad circumstances for people. You could say step change has most definitely saved someone’s life I can assure you off that. Reviewed on: 1st May 2024

Helpful, Empathic would and have recommended.

They were very knowledgeable and they helped me and are still helping me, giving plenty of advice when I have contacted them to find the best solutions to my queries. I have had such good service that I have even recommended them to friends and family in their time of need. Reviewed on: 1st May 2024

At 70 , I had made a bit of a mess of my money

At 70 , I had made a bit of a mess of my money , getting some £30K down . SC looked at the detail and put me on the corrective path ; although it will still take 5 years . Reviewed on: 1st May 2024

Impartial and Unjudgmental

I was at my wits end, didn't know what to do. I was under so much pressure it made me ill. I contacted Stepchange who were so helpful and listed my options, one of which I took and since then life has been a bit easier. Reviewed on: 1st May 2024

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