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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

A weight has been lifted from my mind.

I have felt that a weight has been lifted from my mind. I got into debt through no fault of my own 2 years ago I was diagnosed with throat cancer I've had lots of radiotherapy and gladly I'm clear over the cancer. But because of it I lost my business that left me with only pension to live on I tried to pay my bills for awhile but in the end and the cost of living going up and up I couldn't maintain it. I was recommended by my bank to go to stepchange for help I am glad to say that change my situation. John Reviewed on: 24th May 2025

Great services

They really help me with my credit texts and finances, and I have a region in spelling different. They explain everything, I make it a lot easier for me. Reviewed on: 24th May 2025

Peace of mind

It’s controlled Debt so everything is frozen so it gives you a piece of mind . Reviewed on: 24th May 2025

StepChange is amazing!

StepChange is an amazing way to get your finances back on track, everything is easy and straightforward. The customer service is really helpful too. I would highly recommend. Reviewed on: 24th May 2025

A Big Thank you.

To dealing with all the creditors and negotiating payments individually took me week of pain and worry which I endured for a year. Then I passed it all to Step Change who have taken all the hassle and concern and sorted everything out to every bodies satisfaction. Reviewed on: 24th May 2025

They are very understanding and non-judgemental

They are very understanding and non-judgemental Reviewed on: 24th May 2025

Burden lifted but determination is the key.

Burden lifted but determination is the key. Great service lovely and friendly staffs. Very knowledgeable and follw rules and laws. Reviewed on: 24th May 2025

I was having some financial problems and the advice...

I was having some financial problems and the advice and help was excellent. It won't be long now until problems are sorted Reviewed on: 24th May 2025

I was overwhelmed with debts and did not know how to...

I was overwhelmed with debts and did not know how to go about help I went online and saw step change, I rang them up to see how they could help, they were so knowledgeable and made me feel calmer regarding the debts I had.We went through a solution that was an affordable payment each month this was wonderful. I can finally sleep at night knowing that I no longer have huge debts hanging over me thank you step change highly recommend! Reviewed on: 24th May 2025

Amazing staff and always helping.

No matter who I have talked to they are very open and honest and they're always there no matter what issue I'm having with money, navigating life is hard so having this type of help it's great but to have staff who understands the best they can makes it better in so many ways, Reviewed on: 24th May 2025

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