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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16743 reviews)

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4.95

Based on 16,743 reviews, last reviewed 13th May 2026

97500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great staff, really knowledgeable and always helpful Great staff, really knowledgeable and always helpful Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16743)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Couldn’t have managed without you

Couldn’t have managed without you Reviewed on: 23rd May 2025

Very helpful and was very quick in helping to sort m...

Very helpful and was very quick in helping to sort my finances out Reviewed on: 23rd May 2025

You’re not the only one

very understanding of my changing circumstances, I felt heard. Came up with solutions to make me feel able to accept my predicament. Reviewed on: 23rd May 2025

Overwhelmed to on top of it didn’t know where to tur...

Overwhelmed to on top of it didn’t know where to turn well done Stepchange Reviewed on: 23rd May 2025

Great service at no cost

Non judgemental, encouraging. Helpful guidance and available when needed. Reviewed on: 23rd May 2025

Great company

Have been so good to me deal with my debts pay them on time have no problems highly recommend Reviewed on: 23rd May 2025

I've had the best experience with Stepchange managed...

I've had the best experience with Stepchange managed to get me paying my debts off without putting myself into more financial hardship. Been with them now for around 2 years and never had a problem. So helpful saved my life and also recommend to whoever will listen Reviewed on: 23rd May 2025

I was struggling with bills

I was struggling with bills robbing Peter to pay Paul with step change I am now able to sleep at night like many Covid escalated my financial issues but step change saved me Reviewed on: 23rd May 2025

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Absolutely amazing...

Absolutely amazing I can’t begin to express the level of help, support and compassion these wonderful people have! I was in a bad place and they have helped take a load of stress off me, they’re really on your side and want the best for you, amazing staff and an amazing charity Reviewed on: 23rd May 2025

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