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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Excellent service

Excellent service with good staff that put you at ease. Makes u feel less anxious once u go through the process Reviewed on: 24th May 2025

Step change has really helped me and stopped me wor...

Step change has really helped me and stopped me worrying and helped me sort out what is right for me and I would like to say a big thank you Reviewed on: 24th May 2025

Simply take away the despair and desperation felt fr...

Simply take away the despair and desperation felt from debt without judgement. Reviewed on: 24th May 2025

Debts due to diagnosis - able to see a way out

When I first contacted step change I was in a lot of debt due to a health diagnosis that escalated my debts. They were great, offered me advice - I decided I wanted a dmp as I knew it was my fault and wanted to pay back rather than go bankrupt. The dmp meant all interest was paused and I could repay in affordable amounts. I’m hoping to be debt free by the end of the year thanx to Stepchange Reviewed on: 24th May 2025

StepChange are an exceptional charity in every respe...

StepChange are an exceptional charity in every respect: support, patience, understanding, administration and financial guidance. Over many years they have supported me with my debt management plan. Even when unexpected personal situations arise, StepChange are there to help you dealing with creditors. My sincere thanks to a dedicated team of people for their endless support. Highly recommended. Reviewed on: 24th May 2025

Very friendly staff who helped me through a difficul...

Very friendly staff who helped me through a difficult and stressful time talked me through the whole process and gave me advice on how to deal with my creditors and my rights . Reviewed on: 24th May 2025

Stepchange were my saviour

I was at a very low ebb as I was in so much debt but StepChange took away the worry and dealt with all my creditors and took the responsibility away from me Reviewed on: 24th May 2025

A no judgement service!

Step Change are helping me get on top of my debts, allowing me to start seeing the light at the end of the tunnel. Thank you! Reviewed on: 24th May 2025

I’ve never had a problem with step change they have...

I’ve never had a problem with step change they have been so helpful, no pressure, and let you get on with stuff without feeling over whelmed. I was embarrased to contact step change but they made me feel so at ease and never pestered me and I feel more in control Reviewed on: 24th May 2025

Great advice and support for free!

Stepchange have supported me for nearly 3 years and the advice has been top notch. I was panicking and very stressed but they guided me to a position that allows me to clear my debts but still maintain a reasonable life. Reviewed on: 24th May 2025

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