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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Always there in times of need

It was such a relief to get the help I needed managing my creditors. I found it easy to deal with, without being judged at a really difficult time. Reviewed on: 28th July 2022

So easy to complete online.

So easy to complete online. I did everything online and email. I get overwhelmed talking to people sometimes, so was glad they had this option. When I did have a query two months into my plan. The advisor on the phone was courteous and helpful. Not at all stressful using Step Change. Reviewed on: 1st May 2024

A Lifeline for those Struggling with Debt

StepChange allowed me to claw myself out of poverty by freezing the interest on my debts and allowing me to pay them off in manageable monthly payments. I can' t thank them enough, they really turned my life around, and I've no idea where I'd be now without their help. Reviewed on: 1st May 2024

Staff are so professional and caring.

Staff are so professional and caring. Someone is always ready to help. Website easy to navigate. Have helped me so much. Reviewed on: 1st May 2024

100% Recommended to help clear debt

Step change has really helped me get a hold on my finances and start to clear my debt. It's affordable and have already suggested them to a few friends. Reviewed on: 1st May 2024

Very helpful, easy to communicate and very professio...

Very helpful, easy to communicate and very professional staff. Reviewed on: 1st May 2024

First time

I was a bit weary about contacting StepChange but they were so helpful and made me feel at ease. They explained everything and how it all worked. I didn’t need to speak to them as that was a problem with my anxiety so was able to do it all on line Reviewed on: 1st May 2024

StepChange has completely saved my life

I was seriously struggling with my debt and StepChange has completely saved my life with their help. Thank you StepChange. Reviewed on: 1st May 2024

Debt free thanks to StepChange

I was over £30K in debt when I went to StepChange and under 14 years managed to clear the entire debt within my means. They allowed for you to address your debt without compromising on day to day essentials and the occasional treat !! I would recommend the support from StepChange to anybody . I am still debt free and will not ever be in debt again. Reviewed on: 1st May 2024

Step change change my life with the help for my...

Step change change my life with the help for my debits Reviewed on: 1st May 2024

Stepchange are very professional and make managing y...

Stepchange are very professional and make managing your debts a lot less stressful Reviewed on: 1st May 2024

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