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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16744 reviews)

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4.95

Based on 16,744 reviews, last reviewed 13th May 2026

97550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A weight off my mind They have been very helpful in me working to clear my debts. I just wish the cost of living crisis isn't causing me to extend the period to be debt f... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16744)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Absolutely amazing...

Absolutely amazing I can’t begin to express the level of help, support and compassion these wonderful people have! I was in a bad place and they have helped take a load of stress off me, they’re really on your side and want the best for you, amazing staff and an amazing charity Reviewed on: 23rd May 2025

Responded in a timely manner to my queries.

Responded in a timely manner to my queries. Answered all questions and always helpful Reviewed on: 23rd May 2025

Very grateful to Stepchange

I was in a very bad spot having had to give up my job because of unexpected illness. Stepchange helped me so much. I also want to thank Marks and Spencer for their understanding. Reviewed on: 23rd May 2025

I was struggling and overwhelmed!

I was struggling, overwhelmed with letters, different companies wanting different thing and I just couldn’t figure out where to start. Step change stepped in and took charge. I payed a fee that was enough to make a dent in my debt but small enough that I didn’t go in to more debt. And it helped me gain control, improve my credit score and get out of debt. I am debt free and feel like I can breathe again! Thank you! Reviewed on: 23rd May 2025

Sympathetic and understanding

A sympathetic and encouraging company, thank you for helping me through my crisis I am now back on track with my debtors Reviewed on: 23rd May 2025

a very big help

kind and understanding when setting up no problems since Reviewed on: 23rd May 2025

There help is amazing !

There help is amazing ! Eased all my worry over debts! Reviewed on: 23rd May 2025

Very helpful

I had, and continue to have, a very positive experience with Stepchange. Everyone that I spoke to was extremely helpful and kind. Reviewed on: 23rd May 2025

They got most of my creditors to waive interest and...

They got most of my creditors to waive interest and fees and dealt with them on my behalf and free of charge as they are not for profit/charity Reviewed on: 23rd May 2025

very helpful

I was plesed I contacted stepchange. they listened to my problem and assisted me which was very helpful Reviewed on: 23rd May 2025

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