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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

VERY HELPFULL STAFF WHEN RING UP

VERY HELPFULL STAFF WHEN RING UP Reviewed on: 24th May 2025

I can’t thank StepChange enough

I can’t thank StepChange enough for the support they’ve given me over the past couple of years. When I first reached out, I was overwhelmed and scared about my debt situation. I honestly couldn’t see a way forward. But StepChange helped me breathe again. From the very beginning, they were compassionate, non-judgmental, and incredibly knowledgeable. They worked with me to create a realistic plan, and since joining their program, I’ve already paid off a third of my debt. That in itself is a huge relief, but more than that, I no longer feel crushed by financial worry every day. They’re always on hand if you have questions or just need reassurance, and that level of support makes all the difference when you’re feeling anxious or unsure. StepChange has helped me go from feeling hopeless to genuinely seeing a future ahead—and for that, I will always be deeply grateful. If you’re struggling, please reach out to them. They truly are a lifeline. Reviewed on: 24th May 2025

The helpful team

Evertime I speak to anybody at stepchang thay are so helpful and friendly thay take alot of worry away with all there halp it is much appreciated Reviewed on: 24th May 2025

Excellent Company

Very happy with company had no problem with my account. Reviewed on: 24th May 2025

excellent service

Excellent help, very professional and understanding. Reviewed on: 24th May 2025

An excellent financial service....

An excellent financial service that has helped me enormously over the years. Reviewed on: 24th May 2025

IF YOUR IN DEBT YOU WON'T REGRET JUST PHONE STEPCHANGE

Was in real trouble with my debit cards and loans, I built up enough courage to phone STEPCHANGE and they helped me in one one,set up a dept management plan with all my debts totally amazing, brilliant staff friendly and helpful, take my advice don't hesitate, if your in dept phone STEPCHANGE the one phone call you won't regret making..... Reviewed on: 24th May 2025

StepChange helped us to find the best solution and t...

StepChange helped us to find the best solution and this took all the stress away. Now we can get on with living! Reviewed on: 24th May 2025

Step Change review

Step Change have helped me with budgeting and organising repayments. I’m finding it difficult to monitor by outstanding credit card balances as some lenders are transferring debts to other debt agencies. This is difficult to track, and it would be better if Step Change were able to assist in this area. Reviewed on: 24th May 2025

I found this perfect, it’s very uncomfortable making...

I found this perfect, it’s very uncomfortable making a decision to help with over spending, but this has taking a massive weight off my shoulders and finally feel like I can breath again Reviewed on: 24th May 2025

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