Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

An excellent financial service....

An excellent financial service that has helped me enormously over the years. Reviewed on: 24th May 2025

IF YOUR IN DEBT YOU WON'T REGRET JUST PHONE STEPCHANGE

Was in real trouble with my debit cards and loans, I built up enough courage to phone STEPCHANGE and they helped me in one one,set up a dept management plan with all my debts totally amazing, brilliant staff friendly and helpful, take my advice don't hesitate, if your in dept phone STEPCHANGE the one phone call you won't regret making..... Reviewed on: 24th May 2025

StepChange helped us to find the best solution and t...

StepChange helped us to find the best solution and this took all the stress away. Now we can get on with living! Reviewed on: 24th May 2025

Step Change review

Step Change have helped me with budgeting and organising repayments. I’m finding it difficult to monitor by outstanding credit card balances as some lenders are transferring debts to other debt agencies. This is difficult to track, and it would be better if Step Change were able to assist in this area. Reviewed on: 24th May 2025

I found this perfect, it’s very uncomfortable making...

I found this perfect, it’s very uncomfortable making a decision to help with over spending, but this has taking a massive weight off my shoulders and finally feel like I can breath again Reviewed on: 24th May 2025

The team was professional, efficient, and exceeded m...

The team was professional, efficient, and exceeded my expectations. Reviewed on: 24th May 2025

Step Change has been incredibly helpful

Step Change has been helpful in managing my debts, contacting my creditors on my behalf Reviewed on: 24th May 2025

StepChange agents are brilliant

StepChange helped me in the most difficult time of my life. The agents are always very polite, friendly and always treated me with respect . Reviewed on: 24th May 2025

I was so overwhelmed and feeling really stressed as...

I was so overwhelmed and feeling really stressed as I just couldn’t afford to pay all my debts each month. I was borrowing from family and having to pay them back each month when I got paid, but was stuck in this cycle for over a year before someone suggested I contact Stepchange. Setting up the payment plan was easy because the people you speak to are so helpful and offer great advice about how you can budget to make payments and still have money to live. From the moment my payment plan was set up, I instantly stopped worrying. I can’t thank Stepchange enough! Everyone has been so amazing! Reviewed on: 24th May 2025

Mad about Stepchange

I was totally manic about my bills when my husband died. I was referred to your company by a friend. I’m so absolutely happy I did. You have been there for me from the beginning and all the way through these last years paying my debt, helping me to complete the yearly firms too. I must say you do it so calmly you manage to speak without blame and you’re always there if we need help. Thank you Reviewed on: 24th May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from My Debt Plan 4.84 from 386 reviews
Debt Collection
from Advanced Collection Systems 2.99 from 7 reviews
Debt management
from Creditfix 4.63 from 795 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub