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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

The team was professional, efficient, and exceeded m...

The team was professional, efficient, and exceeded my expectations. Reviewed on: 24th May 2025

Step Change has been incredibly helpful

Step Change has been helpful in managing my debts, contacting my creditors on my behalf Reviewed on: 24th May 2025

StepChange agents are brilliant

StepChange helped me in the most difficult time of my life. The agents are always very polite, friendly and always treated me with respect . Reviewed on: 24th May 2025

I was so overwhelmed and feeling really stressed as...

I was so overwhelmed and feeling really stressed as I just couldn’t afford to pay all my debts each month. I was borrowing from family and having to pay them back each month when I got paid, but was stuck in this cycle for over a year before someone suggested I contact Stepchange. Setting up the payment plan was easy because the people you speak to are so helpful and offer great advice about how you can budget to make payments and still have money to live. From the moment my payment plan was set up, I instantly stopped worrying. I can’t thank Stepchange enough! Everyone has been so amazing! Reviewed on: 24th May 2025

Mad about Stepchange

I was totally manic about my bills when my husband died. I was referred to your company by a friend. I’m so absolutely happy I did. You have been there for me from the beginning and all the way through these last years paying my debt, helping me to complete the yearly firms too. I must say you do it so calmly you manage to speak without blame and you’re always there if we need help. Thank you Reviewed on: 24th May 2025

StepChange Helped Me Breathe Again

StepChange has really helped me get back on top of my finances. Things are still a bit tight, but I no longer have to make large payments I can’t afford, which is a huge relief. There were a few delays at the start due to missing reference numbers, and I did have to chase things up a bit. However, overall the service was helpful and well-handled. I’d recommend them to anyone struggling with debt. Their guidance gave me a sense of direction during a stressful time, and I finally feel like I can breathe again financially. Reviewed on: 24th May 2025

Very Helpful to pay debt without pressure

It was very helpful as opportunity was given to be to be on top of my finances. Without any pressures Reviewed on: 24th May 2025

I was worried about my finance went to stepchange an...

I was worried about my finance went to stepchange and they helped me so much i know where i am now thanks to stepchange would defenate recommed this company Reviewed on: 24th May 2025

Step change made my life so much easier.

Step change made my life so much easier. All communication is easy and explained clearly. Instant stress relief. I couldn't imagine any other debt management company being more helpful and supportive. Reviewed on: 24th May 2025

Good experience overall with Step Change.

Good experience overall with Step Change. I was trying to repay my debts and they helped me to manage the communication with the creditors and helped me to get back on track. Reviewed on: 24th May 2025

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