Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

View other StepChange products

4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Always there in times of need

It was such a relief to get the help I needed managing my creditors. I found it easy to deal with, without being judged at a really difficult time. Reviewed on: 28th July 2022

Pick up the phone ......you won't regret it.

I was desperate & scared when I rang Stepchange.I had red bills all over the place & didn't know where to start. They made me realise that I could survive with their help. I was suicidal. Reviewed on: 1st May 2024

Stepchange helped me turn a life crippling debt into...

Stepchange helped me turn a life crippling debt into a manageable issue. Their friendly and knowledgeable advice was invaluable in helping me to take control of the situation Reviewed on: 1st May 2024

They came to my help.

They came to my help, provided very good advice and now maintains contact with my creditors. Reviewed on: 1st May 2024

I was badly in debt but step change gave me a light...

I was badly in debt but step change gave me a light at the end of a dark tunnel, I’ve been on a debt management plan now for 6 years although my debt only goes down slowly it’s manageable and help me to control what I spend, I am now in control and can sleep at night thank you step change !!! Reviewed on: 1st May 2024

THANKS STEPCHANGE

4 half yrs ago i was in debt which i couldn't shift, couldn't hide it any longer. i finally contacted stepchange they were very helpful from the start , once they recived the paperwork back from me they spoke to the creditors and put the plan in place. i recommended them. Reviewed on: 1st May 2024

Without the exceptional help from StepChange I don't...

Without the exceptional help from StepChange I don't know where I'd be today. StepChange have helped me and guided me from the start. Reviewed on: 1st May 2024

Great professional service, dedication and understan...

Great professional service, dedication and understanding Reviewed on: 1st May 2024

Stepchange give you the tools to get back in charge

Stepchange give you the necessary 8nformatuon and support to turn your debt around. They are not judgie or demanding. Reviewed on: 1st May 2024

They saved my life and sanity!

They saved my life and sanity! !!!! I have diagnosed with PTSD and have tried to take my life ! They saved the day ! Forever thankful! Reviewed on: 1st May 2024

Really helpful and extremely professional service!

Really helpful and extremely professional service! On top of this is absolutely free of charge! Thank you Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from My Debt Plan 4.85 from 360 reviews
Debt Solutions
from Money Advisor 4.92 from 13 reviews
Debt solutions
from Back2Credit 4.91 from 2011 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub