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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16751 reviews)

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4.95

Based on 16,751 reviews, last reviewed 13th May 2026

97900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have been instrumental in turning around... StepChange have been instrumental in turning around my financial situation, I cannot praise them enough, they are an amazing organisation. If you need... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16751)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

So easy to navigate and set up

So easy to navigate and set up a debt management plan. Stepchange is thorough and finds the best way to help with your debt. Reviewed on: 3rd July 2024

Stepchange are supurb.

Friendly knowledgeable staff and excellent communication. Stepchange have really sorted our debt problems out and have given us a way out of debt that is affordable. Reviewed on: 2nd July 2024

DEBT CHANGE IS A CHARITY 100% Genuine and there to H...

DEBT CHANGE IS A CHARITY 100% Genuine and there to HELP YOU as they have for us as a famiky. When our card spending got out of control they really helped so much. We got our lives back under control with sincere Thanks to DebtChange ! Reviewed on: 27th June 2024

Sensible advice

I was given very simple and straightforward forms to complete, given very sensible and balanced advice. Reviewed on: 25th June 2024

The staff are excellent I’ve been with Stepchange.

The staff are excellent I’ve been with Stepchange. At least 15 years and are very helpful Reviewed on: 24th June 2024

Life saver ...

I've only just return from my father's funeral and let's just say if stepchange wasn't in my life I'll probably be the one in the ground now literally. They HELPED ME.if I don't sleep much now it's not because of the debt over my head .thanks stepchamge Reviewed on: 21st June 2024

Its an easy experience and the customer service peop...

Its an easy experience and the customer service people are understanding and friendly. Non judgemental. They do it all for you which takes away stress. Reviewed on: 20th June 2024

Very supportive

Very helpful and supportive every step of the way to becoming det free, can't thank you enough Reviewed on: 20th June 2024

Step change are really helpful & never make you feel...

Step change are really helpful & never make you feel judged. Are always friendly Reviewed on: 17th June 2024

Easy to discuss problems with .

Easy to discuss problems with . understanding staff will always listen to your issues and advise accordingly Reviewed on: 16th June 2024

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