Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

View other StepChange products

4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Stress free immediately

Overwhelming feeling of calm and in control for the first time in a long time. Stress free immediately Reviewed on: 24th May 2025

StepChange Changed My Life!

StepChange literally changed my life. I was in a lot of debt and in a very bad place. StepChange enabled me to rebuild my life and give my family the standard of living that I should be able to give them. This charity will 100% be saving lives and preventing significant mental health issues, I cannot imagine the spiral I would be in now had I not approached StepChange. I had to choose to seek help, which I had avoided for fear of stigma and for the process being too hard, but it was very straightforward and the weight that was lifted immediately enabled me to start thinking clearly and get out of the hole I was in. There was no stigma and, although to start with I was very secretive about my position, I have been more than open with others about StepChange as I feel many people hide debt away as I was doing and, in my opinion, money worries are the biggest cause of stress and stress has significant links to a shorter life. Thank you StepChange, what you do is amazing and life changing. Reviewed on: 24th May 2025

Peace of mind

Total peace of mind during my dark times, no nasty letters or phone calls, no threats of bailiff. I am now dealt free thanks to stepchange Reviewed on: 24th May 2025

Very good and knowledgeable.

Very good and knowledgeable. Very good at explaining how things can change and make a difference in life. Reviewed on: 24th May 2025

CHANGED MY LIFE

I was in a desperate state with dept contemplating terrible things. I had thought about calling stepchange but was too embarrassed by the situation I had let myself get to with debt. I'm so glad I picked up that phone! It was answered by a wonderful lady who reassured me throught my tears and anxiety that she was here to help and to try to get things better for me to manage. We talked through all my dept and she sent some forms to complete. Within a few weeks my dept management plan was in place. I set up my direct debit to stepchange and they distributed to my debtors. Please , please do it if you need to as stepchange changed my life. Reviewed on: 24th May 2025

Now i can sleep at night

Stepchange have helped me sleep at night. Great service and so thankful Reviewed on: 24th May 2025

Step change is so helpful

I reported to step change when I had a huge debits on various accounts after my husband used the money and left me Step change helped me managed all the debts.today I ve almost finished paying off the debts Reviewed on: 24th May 2025

Staff have been very friendly and helpful

Staff have been very friendly and helpful Reviewed on: 24th May 2025

Step change has given me the peace of mind I didn't...

Step change has given me the peace of mind I didn't had for a long time... Reviewed on: 24th May 2025

Stepchange has been helping me for many years, their...

Stepchange has been helping me for many years, their staff are very understanding and will take time with you to help you try and sort your finances out. They are very professional and make you feel at ease, would very highly recommend. Reviewed on: 24th May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Money Advisor 3.90 from 13 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub