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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Stepchange has helped me more than they can imagine.

Stepchange has helped me more than they can imagine. I have stopped sleepless nights knowing they are always there to help. Reviewed on: 24th May 2025

It’s hard admitting you need help when you’re overwh...

It’s hard admitting you need help when you’re overwhelmed and so tired with stress but they were amazing and non blaming. Reviewed on: 24th May 2025

New single Mum 30k debt & living off credit

16 years ago I had nearly 30k worth of debt was a single mum with a new baby & felt helpless - Stepchange changed all that I entered into a DMP & I will be debt free next year. They not only helped me sort a payment plan reasssured me & dealt with my creditors but they taught me how to love without credit & within my means & I will be forever grateful. - Stepchange thank you your support changed my life. Reviewed on: 24th May 2025

darkness to the light.

The majority of my dealings have been helpful and sometimes invaluable , many thanks Paul. Reviewed on: 24th May 2025

Outstanding support

After a major change in my personal circumstances i was no longer able to afford my debts. Stepchange were amazingly supportive from day 1 and gave me multiple options from a debt management plan to bankruptcy. They took the added stress from me when creditors were chasing me by helping to create a realistic budget to repay my debts. 7 years later i am now completely debt free. On a couple of occasions during my dmp i ran into financial trouble and they allowed me a couple of payment holidays whichtook a lot of pressure off me. I cannot speak highly enough about Stepchange and what they have done since 2018. I am not sure that i would have survived the stress without them. Reviewed on: 24th May 2025

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Very helpfull , very understanding of my financial d...

Very helpfull , very understanding of my financial difficulties, explained exactly what would happen , put me at ease straight away Reviewed on: 24th May 2025

They gave us advice when we were worried about debt...

They gave us advice when we were worried about debt after my husband losing his job. We now have one monthly payment to clear all the debt Reviewed on: 24th May 2025

Do your own research!

Difficult to speak with someone. Products and the consequences of taking out a product not clearly explained. Reviewed on: 24th May 2025

Left in financial crisis

Left in financial crisis due to my wife’s sudden death Reviewed on: 24th May 2025

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