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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

They give you peace of mind that your debts are all...

They give you peace of mind that your debts are all getting paid and they take the stress off you when dealing with your debtors Reviewed on: 24th May 2025

Coyld not believe how easy Stepchange made it to sor...

Coyld not believe how easy Stepchange made it to sort out my debts.Very straightforward and you feel like a weight has been taken of your shoulders.Very organised and customer service is excellent and non biased.Literally a lifeline to climbing out of debt. Reviewed on: 24th May 2025

It was great to have such understanding and professi...

It was great to have such understanding and professional people to talk to and guide myself through what was a difficult period and helped me through to a position on now really good financial health Reviewed on: 24th May 2025

Very friendly staff.

Very friendly staff. Understands every individual's financial and personal issues and help ppl to the best of their ability Reviewed on: 24th May 2025

Struggling with debt contact stepchange

A few years ago I was struggling with paying off my debts, I contacted stepchange who organised a debt mangment plan, one I could afford, I am nearly debt free, my stress levels have dropped and I feel much happier, fantastic customer service Reviewed on: 24th May 2025

Dealt with compassion not blame

Dealt with compassion not blame providing you make an arrangement and stick to it 99% of the time - which is only right Reviewed on: 24th May 2025

Brilliant service and helped me massively when I cou...

Brilliant service and helped me massively when I couldn’t afford my payment this month Reviewed on: 24th May 2025

Very helpful and make your life easy

Very helpful and make your life easy Reviewed on: 24th May 2025

Great service thanks well recommended

Great service thanks well recommended Reviewed on: 24th May 2025

Takes away all the stress of dealing with my creditors

Takes away all the stress of dealing with my creditors Reviewed on: 24th May 2025

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