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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Takes away all the stress of dealing with my creditors

Takes away all the stress of dealing with my creditors Reviewed on: 24th May 2025

I had credit cards study and travel debts, that were...

I had credit cards study and travel debts, that were spread over 4 credit cards. The interest was making it harder to pay off. Stepchange has helped arrange freezing interest on all credit cards and all the payment into affordable payments Reviewed on: 24th May 2025

Since using step change I feel free to enjoy life kn...

Since using step change I feel free to enjoy life knowing with there support I am dept free they are very supportive and are only on the end of the phone whenever you need them I recommend them highly Reviewed on: 24th May 2025

Step Change got me back on track

Step Change helped me get my financial situation back on track when I was in a scary position with creditors contacting me. Step Change took control and delt with my creditors so that I could get back on track with my finances. Reviewed on: 24th May 2025

They have been very helpful and understanding with m...

They have been very helpful and understanding with my situation. Always giving good advice. Reviewed on: 24th May 2025

Stepchange are great.

Stepchange are great. I was really worried about my debt that was building up. Contacted them, they didn’t judge, gave me some great information and helped me set up a debt management plan. Reviewed on: 24th May 2025

I couldn't have managed without the help from stepch...

I couldn't have managed without the help from stepchange Thankyou so very much for all your surport and help Reviewed on: 24th May 2025

Amazing service - forever grateful .

For various reasons we got ourselves into a financial mess, after researching our options we contacted Step Change. From that first contact there was no judgement just help, Step Change contacted all the companies we owed money to and arranged an affordable 5 year repayment plan. The relief we felt when this plan was put in place was immense. We are now 2 years into that plan and are looking forward to being debt free in another 3 years. This would not of been do-able without Step Change and we will forever be grateful to them for their help and advice. Reviewed on: 24th May 2025

I really appreciate the peace of mind rendered by St...

I really appreciate the peace of mind rendered by Stepchange regarding my creditors. Reviewed on: 24th May 2025

very pleased

very helpful services, staff are receptive and kind Reviewed on: 24th May 2025

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