Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16763 reviews)

View other StepChange products

4.95

Based on 16,763 reviews, last reviewed 14th May 2026

98450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful people! They took such a great weight of off my shoulders, and are very helpful and understanding. Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16763)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They literally saved me,

They literally saved me, if Step change hasn’t been so supportive I’m sure I’d have lost my house. Through some really difficult times we made some bad financial choices trying to get by, monthly repayments on credit cards, catalogues etc. I was overdrawn every month, I’d be using all my money to pay the repayments. Eventually I had to either pay my mortgage or the credit cards, that’s where Stepchange helped. They weren’t judgmental, they listened and supported me to get back on my feet. It’s a big scary step making that first phone call but so very worth it. Reviewed on: 21st May 2024

Staff were very helpful and understanding in a very...

Staff were very helpful and understanding in a very difficult and emotional situation. I never felt embarrassed when going through my personal information Reviewed on: 21st May 2024

Stepchange saved my life.

Stepchange saved my life.... Depression set in as I was involved with a scam. They help me get back on my feet and are working with me to have some sort of life.Thanks Stepchange. Reviewed on: 21st May 2024

Helpful sensitive and made a massive difference to m...

Helpful sensitive and made a massive difference to my life. Reviewed on: 21st May 2024

Cannot recommend highly enough - make that call!

Struggling with debt and repeatedly trying to handle it myself had caused me a lot of stress and anxiety. This led to more debt as I tried to make myself feel better about it! Contacting StepChange and opening up to them really helped me from a mental perspective, and has helped me align what I pay back on a monthly basis. All agents I have spoken to have been fantastic; non-judgemental, empathetic and they all simply just want to help. I cannot recommend them highly enough for anybody who finds themselves in the situation I was. Mine was all self-inflicted, but again the agents' manner and professionalism breaks down the ego and pride element and helps you move forward and start to make a change. Reviewed on: 21st May 2024

Service was great.

Service was great. They was very sensitive to my situation and a massive support. Friendly and helpful. Easy to communicate with. I have mental health issues so I found them very respectful and understanding Thank you Reviewed on: 21st May 2024

excellent service They helped me a lot with my debts

excellent service They helped me a lot with my debts Reviewed on: 21st May 2024

Lifeline...

I was in a very dark place and didn't know where to turn or see a way out, Stepchange helped me see a light at the end of a very dark tunnel Reviewed on: 21st May 2024

Hidden gem!

Loyal, honest, helpful, kind and non-judgmental. I cannot thank them highly enough! Reviewed on: 21st May 2024

Above and beyond help 101%

I got into alot of debt and was struggling with keeping up with it and then I found Stepchange and they have been a blessing, with all the chaos with covid, and craziness of life, Thank you so much Stepchange! They are more than 10 out of 10! Talking to the team, they are understanding and treat you like a human being! If you need help, they will do what they can to support you Reviewed on: 20th May 2024

Alternative products

Debt solutions (discontinued)
from Freeze Debt (inactive company) 5.00 from 2 reviews
Debt advice
from My Debt Plan 4.84 from 367 reviews
Debt advice
from Money Wellness 4.92 from 5682 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub