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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Can’t fault any of the experience they are here to...

Can’t fault any of the experience they are here to help Reviewed on: 24th May 2025

Excellent service.

Excellent service. Friendly people. Reviewed on: 24th May 2025

Top people, top job, took away my bent worry to a ma...

Top people, top job, took away my bent worry to a manageable level. Reviewed on: 24th May 2025

Best choice ever made.

Well I was in deep need for help to sort out my finances. Had much debt and yous have help me so very much . I m not worried anymore as I know that I got the best people on the job. Thank you so very much for your help. Reviewed on: 24th May 2025

Help at the right time

I was in a very difficult situation with no job, going through bereavement and I was behind payments and a big debt. Stepchange helped me to put things in order and gave me lots of peace. Reviewed on: 24th May 2025

Helpful , patient understanding

Very helpful explaining everything clearly and very nice and calm Reviewed on: 24th May 2025

Thank you so much for helping me set up my debt mana...

Thank you so much for helping me set up my debt management plan. Your guidance made a difficult process feel manageable and gave me a real sense of direction. I truly appreciate your support and expertise. Reviewed on: 24th May 2025

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Excellent service and advice.

Excellent service and advice. Staff are very helpful in that respect. Reviewed on: 24th May 2025

Stepchange heiped me from the depths of despair to f...

Stepchange heiped me from the depths of despair to financial equilibrium. Reviewed on: 24th May 2025

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