Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Thankyou.

Helped me sort my finances after a very difficult time. No judgement just honest and very understanding to my indivifual circumstance. Reviewed on: 24th May 2025

Helped me sort my finances out I was struggling with...

Helped me sort my finances out I was struggling with everything money wise Reviewed on: 24th May 2025

StepChange changed my life.

StepChange changed my life from total despair to worry free living with regard to my debts. I have physical and mental health disabilities, without their help and support through the whole process I would not have been able to cope. StepChange managed every aspect of my debt situation and I would recommend anyone with debt issues get in touch with them as soon as possible rather than try to navigate the mine field themselves. Reviewed on: 24th May 2025

Everyone i speak to are friendly and experienced

Everyone i speak to are friendly and experienced Reviewed on: 24th May 2025

Enables structured repayments.

Enables structured repayments. This allows for planning and clear and concise statements. Reviewed on: 24th May 2025

From the pit to hilltops.

From the pit to hilltops. It seems I was not getting solutions for my financial burden. My finances were in taters not able cope payments. But when I turned to StepChange my debits has been very manageable. Kudos StepChange. Reviewed on: 24th May 2025

Can’t fault any of the experience they are here to...

Can’t fault any of the experience they are here to help Reviewed on: 24th May 2025

Excellent service.

Excellent service. Friendly people. Reviewed on: 24th May 2025

Top people, top job, took away my bent worry to a ma...

Top people, top job, took away my bent worry to a manageable level. Reviewed on: 24th May 2025

Best choice ever made.

Well I was in deep need for help to sort out my finances. Had much debt and yous have help me so very much . I m not worried anymore as I know that I got the best people on the job. Thank you so very much for your help. Reviewed on: 24th May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from National Debtline 4.40 from 68 reviews
Debt management
from Creditfix 4.63 from 795 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub