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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

I was in quite a bit of debt and but not now

I was in quite a bit of debt and was referred to stepChange by citizen advice so i did and it was so easy and i was told what would need to be done to get debt free with the bit of money i could afford to pay all of the creditors and was given a date when the debt would be paid off and i just left it to stepChange to do the rest it wad brilliant so now im debt free and ive started to save and see my credit score go up so would i recommend them yes hole heartedly and with i did it sooner yes there is light at the end of the tunnel Reviewed on: 23rd May 2025

Reliable factual information and practical help.

Reliable factual information and practical help. Feels like there really is help available and a great sense of relief when you start on it. Reviewed on: 23rd May 2025

When I was struggling to make ends meet, I was searc...

When I was struggling to make ends meet, I was searching online and found StepChange. It was easier to get help and completing the relevant information online was easier. Overall, I am really impressed by the efficiency of the staff and get everything sorted and setup. Reviewed on: 23rd May 2025

StepChange changed my life.

StepChange changed my life. I went from struggling to keep all my creditors happy, and failing, afraid of the telephone and my mail, to feeling in control again. I have watched my debts drop steadily over the last few years, along with my stress levels, and I can see a day coming when I will be debt-free! All thanks to the professional, helpful, and non-judgmental team at StepChange. Reviewed on: 23rd May 2025

If you have financial worries - get in touch.

The whole experience has been amazing. Help, advice, reassurance and support at a time when it was most needed! I feel that my life is back on track and I have control over my finances. I can now plan for the future. I cannot thank you enough. I would urge anyone with financial worries to get in touch with you as soon as possible! Reviewed on: 23rd May 2025

I was struggling with monthly payments and the proce...

I was struggling with monthly payments and the process was simple and easy, wish I'd done it sooner Reviewed on: 23rd May 2025

Five years of peace of mind

I’ve been with Step Change for over 5 yrs, they don’t charge a fee and have helped me manage my debt and stress by dealing directly with my creditors Reviewed on: 23rd May 2025

My positive experience

I had no understanding of debt and feared the worst when I contacted StepChange. They quickly calmed me down and offered a solution to the problem that lets me lead a relatively normal life if somewhat impoverished. Reviewed on: 23rd May 2025

Freedom from worry

Best thing I did contacting Stepchange , I went from sleepless night, to feeling like I had no worries at all. Easy payment options and no hassle from my lenders, whom I was so sorry to not be able to keep up payments with. I cannot thank you enough. Reviewed on: 23rd May 2025

So easy!

From start to finish, I could track my debt plan. Super easy. Only needed help once because I paid off one of my debts before the plan began. Reviewed on: 23rd May 2025

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