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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18658 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18658)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

So easy!

From start to finish, I could track my debt plan. Super easy. Only needed help once because I paid off one of my debts before the plan began. Reviewed on: 23rd May 2025

They gave me a really good service

They gave me a really good service Reviewed on: 23rd May 2025

Helped me at my worst time and gave me a...

Helped me at my worst time and gave me a new start Reviewed on: 23rd May 2025

Help is always there

Stepchange took away any worries I had and made life very easy when I needed help Reviewed on: 23rd May 2025

Felt I was in the right place as soon as I spoke to...

Felt I was in the right place as soon as I spoke to them regarding my situation Reviewed on: 23rd May 2025

Helped me sort out finances, non judgmental and offe...

Helped me sort out finances, non judgmental and offered great advice Reviewed on: 23rd May 2025

Step Change provide an excellent and efficient service.

Step Change provide an excellent and efficient service. The staff are knowledgeable and helpful. Reviewed on: 23rd May 2025

Very helpful and helped me "breathe" again!

Very helpful and helped me "breathe" again! Reviewed on: 23rd May 2025

Invaluable Assistance

They have been invaluable in helping us with sorting our finances and making it less stressful for us. Reviewed on: 23rd May 2025

Excellent service.

Excellent service. Supportive, reassuring and non judgmental. Just wish I had contacted them earlier. Was life changing for our family. Reviewed on: 23rd May 2025

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