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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

My positive experience

I had no understanding of debt and feared the worst when I contacted StepChange. They quickly calmed me down and offered a solution to the problem that lets me lead a relatively normal life if somewhat impoverished. Reviewed on: 23rd May 2025

Freedom from worry

Best thing I did contacting Stepchange , I went from sleepless night, to feeling like I had no worries at all. Easy payment options and no hassle from my lenders, whom I was so sorry to not be able to keep up payments with. I cannot thank you enough. Reviewed on: 23rd May 2025

So easy!

From start to finish, I could track my debt plan. Super easy. Only needed help once because I paid off one of my debts before the plan began. Reviewed on: 23rd May 2025

They gave me a really good service

They gave me a really good service Reviewed on: 23rd May 2025

Helped me at my worst time and gave me a...

Helped me at my worst time and gave me a new start Reviewed on: 23rd May 2025

Help is always there

Stepchange took away any worries I had and made life very easy when I needed help Reviewed on: 23rd May 2025

Felt I was in the right place as soon as I spoke to...

Felt I was in the right place as soon as I spoke to them regarding my situation Reviewed on: 23rd May 2025

Helped me sort out finances, non judgmental and offe...

Helped me sort out finances, non judgmental and offered great advice Reviewed on: 23rd May 2025

Step Change provide an excellent and efficient service.

Step Change provide an excellent and efficient service. The staff are knowledgeable and helpful. Reviewed on: 23rd May 2025

Very helpful and helped me "breathe" again!

Very helpful and helped me "breathe" again! Reviewed on: 23rd May 2025

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