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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18658 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18658)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Step change really helped me at a low point in my li...

Step change really helped me at a low point in my life and helped me come through it and are still helping me today.Without their asssistance and guidance don’t know where I would have turned.They are so professional and invested in your problems and helped me in a caring way get my life sorted out .Thankyou. Reviewed on: 23rd May 2025

You are amazing you have no idea how much you have...

You are amazing you have no idea how much you have helped me I am no longer stressed out I would recommend you to anyone who is struggling thank you so very much Reviewed on: 23rd May 2025

Step change made everything so easy!

Step change made everything so easy, the staff were kind, understanding and knowledgeable. I have been with them nearly 5 years and in 5 months I will finally be debt free! Reviewed on: 23rd May 2025

I have nothing but praise for Stepchange

I have nothing but praise for all the people that work at Stepchange. They make a very stressful time bearable and they are kind and considerate. The company has a great ethos and helpslaisie with creditors to agree a payment that is affordable without making you destitute. They are always there to support and the communication is very good. I can only recommend anyone in debt that they can’t cope with themselves to seek their help. They are truly a godsend. Reviewed on: 23rd May 2025

Loved everything, great company.

Loved everything, great company. Really helped me out Reviewed on: 23rd May 2025

This help more than I can say.

This help more than I can say. They helped me sort my life out Reviewed on: 23rd May 2025

Excellent service and helpful on the phone.

Excellent service and helpful on the phone. Reviewed on: 23rd May 2025

What can I say really good experience

What can I say really good experience Reviewed on: 23rd May 2025

Very helpful and friendly staff , always happy to help

Very helpful and friendly staff , always happy to help Reviewed on: 23rd May 2025

Very helpful and incredibly supportive, though a lit...

Very helpful and incredibly supportive, though a little slow to get back to you over email. Reviewed on: 23rd May 2025

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