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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Step change really helped me find light at the end o...

Step change really helped me find light at the end of the tunnel with my debts, the staff have always being very helpful, the first time I contacted them I rang feeling ashamed, by the time I finished my phonecall a plan was in place and I felt confident and as if a whole weight was lifted off my shoulders. I highly recommend their services, they are so helpful, non judgemental and look at solutions that are suitable for your individual circumstances. I am three quarters way through my debt management plan and really can't thanks them enough, I have been able to stick to the plan and manage my money very well. Thankyou!! Reviewed on: 1st May 2024

I have my life back!

From the very beginning step change have been nothing but amazing. The online tool made everything so simple. Now all my debts are in one place and one manageable payment is being made. I cannot thank them enough! Reviewed on: 1st May 2024

You are not alone, there is helpith for a long time.

I had been struggling with debt for a long time. By 2017 enough was enough and I turned to StepChange for help. What a relief it was to finally admit to myself that I could not longer cope. With the help of StepChange after 6 years I am debt free and stress free. Thankyou so much. Reviewed on: 1st May 2024

A positive future awaits thanks to StepChange

StepChange have really helped us to manage and get a hold of our debt. We are half way through our DMP, and are so thankful for the help. I don’t think we could have achieved this progress on our own. We can now see a future where we will be debt free and in a better position to manage our finances going forward so that we don’t find ourselves in a similar position again. We can really see a bright future ahead and the opportunities we will have as a family without the burden of debt. I can’t thank StepChange enough for all their help. Reviewed on: 1st May 2024

Stepchange gave me great advice and helped me to get...

Stepchange gave me great advice and helped me to get my finances back under control Reviewed on: 1st May 2024

There is light at the end of the tunnel.

I was in 20k plus debt, borrowing off Peter to pay Paul, credit cards spiralling out of control and just in a really bad place, my credit cards just kept increasing my limit, so it was my fault as I kept thinking I'd get on top of it, just never happened. I found StepChange and they sorted it all out, gave me the help I needed in a few simple steps, now I'm paying an affordable repayment plan, all my creditors are being paid on time every month, and I feel a lot better, not stressed or worried about how to make ends meet. I know it will take time but it will be worth every minute, don't sit in silence in that big black hole, reach out and get the help from StepChange it will change your life and you will start to see the light at the end of the tunnel. Thanks StepChange for all your help. Reviewed on: 1st May 2024

Stephange helped me get my life back on track, no mo...

Stephange helped me get my life back on track, no more sleepless nights, no more worrying, they are an absolute godsend, I highly recommend them. Reviewed on: 1st May 2024

I feel less worried now and it's not affecting my me...

I feel less worried now and it's not affecting my mental health anymore. Reviewed on: 1st May 2024

When I was in a lot of financial difficulty and was...

When I was in a lot of financial difficulty and was scared about my next steps, I contacted stepchange who spoke with me indepth about how they could help, and arranged a repayment plan for me, all free of charge. Without them I would probably have had to go bankrupt. Reviewed on: 1st May 2024

Step Change have been very helpful.

Step Change have been very helpful in sorting out my debts. They talk you through what monies you have coming in and go through what your outgoings are according to a fixed system. After all this procedure the will let you know what is the best way to deal with your outstanding debts. Reviewed on: 1st May 2024

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