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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Great advisors and always helpful

Great advisors and always helpful Reviewed on: 23rd May 2025

Professionals from start to finish

Professionals from start to finish giving good solid advice and support. Great follow up and nothing was too much to ask. I went from desperation to feeling in control. Reviewed on: 23rd May 2025

Being honest and seeking help

The stress of being in debt was keeping me awake at night, was an ever decreasing circle of trying to pay for everything, realising that having a loan ultimately did not help. Firstly it was a friend who was a sympathetic ear and said I should talk to my creditors. Then it was one of my creditors (M&S) who suggested Step Change. The first call was very emotional, I cried 90% of the time as I simply felt so ashamed that I had not coped with money at all well. I was meant to be an adult. I had a job I loved but no concept of budget. And then Covid happened with all the changes it involved - even not being able to carshare doubled my travel costs. It was all a knock on effect as well as my not being money savvy. Step Change has helped so much. I gauged their help by how much I cried each call. The last main call it was only 10% which was from being overwhelmed with how kind and understanding all of the people had been in helping me to sort out a DMP. There was no judgement, no low opinion of how I’d managed so far. (I’d done that to myself already) They were simply brilliant in their approach and I cannot recommend them highly enough as a way forward to resolve debt issues. Thank you. Reviewed on: 23rd May 2025

Step change brought me back from the Brink!!

Step change brought me back from the brink! With excellent advice and experience to deal with my creditors and put in a plan for me to comfortably afford to satisfy them, Always at the end of the phone and always helpful with any problems! !! Can’t recommend enough! Reviewed on: 23rd May 2025

Highly recommended

Was able to set everything up online and advice all the way along in setting up. Took a lot of stress away Reviewed on: 23rd May 2025

Bank loans

Understood what I was going through and supported me thoroughly Reviewed on: 23rd May 2025

Friendly advisors who explained everything.

Friendly advisors who explained everything. Reviewed on: 23rd May 2025

Helped me turn my life around-don’t know what I woul...

Helped me turn my life around-don’t know what I would have done without StepChange Reviewed on: 23rd May 2025

Stress free long term solution

I was forced into debt when parents died and left no provision for their funerals and expenses. This spiralled out of control. Stepchange helped to take control of the situation so that I could stay out of court and take time to clear these debts. Its taken years but they removed the stress and I have been able to sleep peacefully at night! Reviewed on: 23rd May 2025

Fierce about results

Advisers are very efficient. I feel like the team are very friendly and willing to help Reviewed on: 23rd May 2025

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