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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Thank you StepChange.

Thank you StepChange. You have been such a great help to me and my financial worries. Please continue your amazing work! Reviewed on: 23rd May 2025

Talk to them, these are people who want to help.

Friendly, accepting, non-judgemental, professional and kind. Honestly, the best people to help you out if you are facing the same problems I did. Reviewed on: 23rd May 2025

They just remove the embarrassments and genuinely wa...

They just remove the embarrassments and genuinely want to help and Taylor to your needs Reviewed on: 23rd May 2025

Nearly lost my current account

I had one plan and had an amazing experience, my initial plan was cancelled after an few years, and a whole new plan started. Stepchange included my current account and I nearly lost my bank account. I immediately had to pay my £700 overdraft to prevent my account being closed. I found this very stressful. Reviewed on: 23rd May 2025

Great step to change your situation.

StepChange completely transformed my financial situation. Everything was very easy to set up, which meant less stress and less worry. I was still able to manage my situation and pay off my debts on time with affordable payments. Reviewed on: 23rd May 2025

They take everything onboard and sort it out for you.

They take everything onboard and sort it out for you. I didn’t even have to speak to anyone and I was scared Reviewed on: 23rd May 2025

Stepchange changed our life!

Stepchange changed our life. We went from struggling to eat and constantly worry, go being able to live comfortably knowing that our debts are slowly being paid off. Their advice is amazing and they answered any questions before we signed up. Reviewed on: 23rd May 2025

From debts to peace of mind

I had £24,000 worth of debt which never seemed to go down with all the interest I was paying every month. I found out about Stepchange from a friend. From the moment I spoke to them the weight was lifted. They were very sympathetic and non judgemental. They set my plan up and all the interest on the 10 accounts I had were frozen. I just pay one monthly payment now of which 100% comes off the debt. I currently owe around £11,000 and don't even think about it now. If anyone out there is struggling with debt please get in touch with Stepchange and make the first step to changing your situation. The process is so easy and the staff are all amazing. It was the best thing I ever did Reviewed on: 23rd May 2025

I am within a year of being clear of debt!

I started my plan about 2 years ago. I am within a year of being clear of debt, which was unmanageable before I entered into the arrangement. Very clear guidance and helpful staff. A non-profit organisation, so all my money goes towards paying my debts. Reviewed on: 23rd May 2025

From despair to hope for the future

When the cost of living crisis hit we started to really struggle and debt we had previously been just about able to pay we no longer could. We started to spiral until we came to a point where we thought we were going to default on our mortgage and lose our home. We were pointed in the direction of step change and it was the best thing that could of happened we got breathing space so all our bills stopped for a short time allowing us to catch up and focus in paying our mortgage. They then helped us to plan our budget and worked out what we had available after our living costs to pay back to our creditors. Step change contacted them all and handled all the repayments so we pay one sum to step change a month and they look after everything else. As time has gone on and our income and expenditure has changed it’s really simple to inform step change and they alter the repayments accordingly. I can’t say how grateful my wife and I are to have found step change and for the help they have given us we were literally in the pits of despair and they lifted us out and showed us the way forward. Reviewed on: 23rd May 2025

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