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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Amazing realistic Stepchange

Stepchange haven been amazing, understanding and helping us through a difficult time and assisting in being realistic what we can afford to pay. Reviewed on: 23rd May 2025

When you think there is 'nowhere to turn...

When you find yourself in an awful, 'nowhere to turn' situation, I can't praise StepChange enough for the help they gave us, straight from the first contact. They gave me chance to go through everything clearly and at a pace that works for you, to get you into a position where you can see a way forward in getting back on track financially. Reviewed on: 23rd May 2025

They put my mind at rest going through a very hard f...

They put my mind at rest going through a very hard financial time. Always speak in a way that is understandable Reviewed on: 23rd May 2025

Peace of Mind

I had spoken to another debt management service and their fees were frightening. My sister recommended StepChange to me and it was an easy online application. I gave all the detailed relevant information and they came back with a plan for my situation. It has helped me reorganise my expenditure and taken away a huge amount of stress. Reviewed on: 23rd May 2025

A flexible plan to meet out changing needs.

A flexible plan to meet out changing needs. Always helpful if we contact you. I’d definitely recommend to anyone in difficulty Reviewed on: 23rd May 2025

Helped take the stress out of the situation and made...

Helped take the stress out of the situation and made me feel like a person not a number or a failure for seeking their help. Reviewed on: 23rd May 2025

If you assume your reality, you can helped

Very helpful the only sorrow that I have, should know about this chance 2 years earlier. Professional support when dealing with situation. Thank you Reviewed on: 23rd May 2025

I was desperate, actually suicidal.

I was desperate, actually suicidal. I couldn't believe i could be helped. Stepchange allowed me to have a night's sleep for the first time in years. I only wish I'd found them sooner. You made me realise I wasn't the only one in such a mess. Actually, there were many people in a much worse state than me. I will never be able to thank you enough. I was terrified making the call, but I had to. I wouldn't be here now if it wasn't for your help. Reviewed on: 23rd May 2025

Before contacting StepChange I did not know how I wa...

Before contacting StepChange I did not know how I was going to service my debts.Thankfully StepChange helped me manage my debts. I am no longer anxious and worried. I am making regular payments what I can afford to my creditors.Thank you StepChange. Reviewed on: 23rd May 2025

I had become dangerously in debt and in desperation...

I had become dangerously in debt and in desperation turned to payday loans. I telephoned Stepchange and was put at ease. I am now well into my plan and will be debt free in a few years Reviewed on: 23rd May 2025

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