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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Very helpful with my situation and easy to talk abou...

Very helpful with my situation and easy to talk about the process of getting things moving forward with my dept Reviewed on: 23rd May 2025

They are the people to go to when you’re losing cont...

They are the people to go to when you’re losing control of your finances. The process was easy and they dealt with everything. I made my payment each month for four years and watched the balances go down bit by bit until they were clear. Along the way I learned to live within my means and have now started to save the money I used to pay them every month. Reviewed on: 23rd May 2025

Life Savers

I had never been in debt until I finished work and my income was my pension. I became overwhelmed with my situation and absolutely did not know where to turn. My mental health was badly impacted by the situation. Stepchange was suggested to me. I contacted them and recieved non judgemental support with several options explained to me. There was a period of " breathing space" which did enable me to breathe for the first time in months. A programme was agreed and the StepChange contacted the companies involved and obtained a payment plan. It took me 3 years to clear my debts and StepChange supported me throughout. I dont say this lightly StepChange saved my life Reviewed on: 23rd May 2025

Very polite and non- judgemental

Very polite and non- judgemental Reviewed on: 23rd May 2025

invaluable Help

Having professional and accurate advice was an incredible help in my life when I needed most. I will always be grateful to StepChange for their help. Reviewed on: 23rd May 2025

Always ready to help.

Always ready to help. From day one I have had so much help Reviewed on: 23rd May 2025

I was in debt to multiple agencies for a lot of mone...

I was in debt to multiple agencies for a lot of money i was suicidal but was recommended step change the pressure was removed right away it not been easy but two years down the line my life is so much better thank you Reviewed on: 23rd May 2025

Been with StepChange 2years owed £28000 1 more year...

Been with StepChange 2years owed £28000 1 more year will be dept free so easy to set it up found staff easy to talk to. Reviewed on: 23rd May 2025

Wonderful

Was really struggling and they were so helpful and non judgemental. Everything was sorted with one phone call Reviewed on: 23rd May 2025

Can’t thank Stepchange enough

Can’t thank stepchange enough for their help they’ve honestly transformed our life as a family, we were drowning in monthly repayments and too embarrassed to seek help, stepchange couldn’t have been nicer and now we have one manageable payment to focus on each month and we can visibly notice our debt reducing which is a huge weight off our mind Reviewed on: 23rd May 2025

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