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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14597 reviews)

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4.95

Based on 14,597 reviews, last reviewed 12th Jun 2025

330200% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Caring patient and non judgement at step change Absolutely fantastic company excellent staff on the phone, friendly understanding patient caring helpful non judgemental just what you need when you'r... Read more Reviewed on: 12th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14597)

Review of the StepChange, Debt Management:

Financial problems? Contact Stepchange

My finances are in a very bad state, I had to many loans and to much on credit cards. These problems came to a head when I was scammed. I spoke to my bank who were very helpful and to a degree sympathetic. Having looked at my finances the bank suggested I should contact Stepchange who would be in a better position advise me. After a great deal of thought and considerable trepidation I contacted them and after going through a very comprehensive review of my finances and my budget I was advised to set up a debt management plan. With a great deal of help and support from Stepchange I did this and now my debts are being paid off at a rate that I can afford. It is not at all easy but I have found Stepchange to be very helpful and kind. I have found the process very stressful but at the end of the day all the work was worthwhile and I am pleased that I took the advice that Stepchange gave me. It will take quite a long time for my finances to recover but I have learnt a great deal and I will not make the mistakes I made again. I would not hesitate to recommend Stepchange to anyone in financial difficulties. Reviewed on: 25th May 2025

I was really pleased with the service.

I was really pleased with the service. They made me feel less anxious about my situation, and helped me manage my finances. Reviewed on: 10th June 2025

I can sleep easier now.

I was with another debt manager agency before StepChange, they made me feel stupid and I felt bullied into paying £40 a month for their help. StepChange are supportive, kind and really do help you manage your debts. They deal with your creditors, which takes a huge amount of stress away. They help you work out what you can afford to pay and still keep your creditors happy. You have an online account so you can easily track what is going on and report changes in your circumstances. And this is all free, i can now see some light at the end of the tunnel and I'm able to sleep easier. Reviewed on: 10th June 2025

Help when in a desperate financial situation

I felt like I was in a desperate financial situation and Step Change helped steady the ship and stop me from sinking. They lifted the weight off my shoulders and the worry drained away. They contacted my debtors stopped the interest accumulating and discussed a manageable repayment plan with me. I’m now debt free having paid it all off. Reviewed on: 10th June 2025

Quick and efficient service and friendly customer ca...

Quick and efficient service and friendly customer care also. Reviewed on: 10th June 2025

When all seemed lost Stepchange pretty much saved th...

When all seemed lost Stepchange pretty much saved the day! Reviewed on: 10th June 2025

Lifesaver

These people changed my life , taken away my financial stresses and helped me organise my finances better. Reviewed on: 10th June 2025

I was in a deep hole & couldn't see a way out of my...

I was in a deep hole & couldn't see a way out of my mess, I had to do a lot of legwork at the start to get my scheme in place but it's been so good for metal health to have this help in places, it let me get my finances back on track & kept the roof over my head. Reviewed on: 10th June 2025

There is always a solution.

I found dealing with my debts very stress ful and felt like I was drowning. I struggled for years with the mental burden of my debt. When I found stepchange and found out there was a solution I felt like I’d won the lottery. Honestly couldn’t recommend them enough. They were very understanding of my situation. Reviewed on: 10th June 2025

Easy helpful service out my mindrest

Easy helpful service out my mind at rest Reviewed on: 10th June 2025

Brilliant service from Stepchange

Stepchange have been brilliant with me, very understanding and non judgmental, even when I slipped up and was unable to make my first payment they were great, I would highly recommend Stepchange to anyone who is having financial difficulties Reviewed on: 10th June 2025

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