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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.918161128930581614 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Allways there to help and extremely efficient which...

Allways there to help and extremely efficient which these days is quite unusual. Reviewed on: 23rd May 2025

Commication

Mostly good experience but StepChane are not very good at answering emails Reviewed on: 23rd May 2025

Cannot recommend highly enough!

I worked with Stepchange to help my friend sort out his debts. They were excellent throughout. Patient, kind and always willing to assist. Cannot recommend highly enough! Reviewed on: 23rd May 2025

It’s a hard thing money management but they were pat...

It’s a hard thing money management but they were patient and helpful Reviewed on: 23rd May 2025

Very friendly and understanding with a professional...

Very friendly and understanding with a professional manner Reviewed on: 23rd May 2025

Lovely easy to deal with knowledgeable people.

Lovely easy to deal with knowledgeable people. Reviewed on: 23rd May 2025

They are here to help

I was going through a bad time i was getting into a mess with my debts and didn't know what to do, then I heard about step change, it took a lot of courage to ring them as I felt ashamed but I'm so glad I did I honestly wouldn't have known what to do without them, I could have lost my house, I was beside myself did I buy food or pay my debts but they were and are a fantastic service and they saved my life, the amount of pressure that was lifted was unbelievable I felt I had some control back, they never judged me never made me feel ashamed and was empathic to the situation I was in Reviewed on: 23rd May 2025

Great help!

Unexpected financial problems were causing problems. Stepchange was recommended and has/is helping well! Reviewed on: 23rd May 2025

Saved my mental health

Going from drowning in debt to managable monthly payment made a huge difference, not only to my bank balance, but to my mental health. I was severely struggling and couldn't see a way out of all of the debt that had mounted up from a relationship breakdown, but StepChange helped me prioritise my debts, arranged a payment break and I'm now on the way to being debt free with a significantly smaller monthly payment with no huge interest costs. Reviewed on: 23rd May 2025

Excellent customer service and helpful information.

Excellent customer service and helpful information. Reviewed on: 23rd May 2025

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