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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16779 reviews)

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4.95

Based on 16,779 reviews, last reviewed 16th May 2026

99250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt and overall financial help Excellent customer service, great with helpful and friendly service, very knowledgeable and helpful Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16779)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Mental health & business failure.

Dealing with a seriously depressed partner and mentally ill son & having had to deal with putting our business into insolvency as a result Step change saved our lives literally. I really don’t think I could have coped with any more stress. They stopped the constant phone calls dealt with all our creditors just gave us time to take a breath and start to sort out the mess, set up a reasonable repayment scheme and start to heal. So kind when I was sobbing down the phone to them. Just lovely, lovely people who do all they can to help I can’t recommend them highly enough. Reviewed on: 15th May 2024

Listened and helped

In a mess helped me immediately I contacted them Reviewed on: 15th May 2024

Stepchange have been a godsend, after sleepless nigh...

Stepchange have been a godsend, after sleepless night after sleepless night of constantly worrying over debt - getting in touch with them was the best thing ever - it literally lifted my worries and took them away, thanks to them they speak to all your debtors on your behalf and you finally feel as though you can breathe and you have a clear vision of when everything will be paid off by Reviewed on: 15th May 2024

No judgement

They do not judge, they are just there to help. Reviewed on: 15th May 2024

StepChanged saved my life, I was riddled with debt w...

StepChanged saved my life, I was riddled with debt with no way out until I found stepchange who got me on the straight and narrow Reviewed on: 15th May 2024

Great company, helped me out when I was near crisis...

Great company, helped me out when I was near crisis point. So glad I found them to help me sort out my financial worries. Reviewed on: 15th May 2024

Took a weight off my mind

Incredibly helpful, friendly, knowledgable, clear and informative. Everything managed very well and make a daunting problem manageable. If you're having sleepless nights, these are the cure. Cannot recommend them enough. Reviewed on: 15th May 2024

Fantastic team of people.

Fantastic team of people. Helpful understanding non judgmental. Very knowledgeable and informative. Reviewed on: 15th May 2024

Journey just beginning

I am just beginning my journey with StepChange, they have been so helpful and made everything so easy. Reviewed on: 15th May 2024

Debt free

They have helped me go from deep in debt to making manageable monthly payments with no stress to help become debt free. Reviewed on: 15th May 2024

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