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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

I was in debts and i was worried every day .

I was in debts and i was worried every day .i stayed in abusive relationship because of that but when my bank advised to contact Stepchange i was not sure if they help people like me but the call i made change my life ,they have helped to manage to pay my debts .now i am independent and enjoy time out with my granddaughter.Stepchange is great and people are nice and patient on phone Reviewed on: 23rd May 2025

Allways there to help and extremely efficient which...

Allways there to help and extremely efficient which these days is quite unusual. Reviewed on: 23rd May 2025

Commication

Mostly good experience but StepChane are not very good at answering emails Reviewed on: 23rd May 2025

Cannot recommend highly enough!

I worked with Stepchange to help my friend sort out his debts. They were excellent throughout. Patient, kind and always willing to assist. Cannot recommend highly enough! Reviewed on: 23rd May 2025

It’s a hard thing money management but they were pat...

It’s a hard thing money management but they were patient and helpful Reviewed on: 23rd May 2025

Very friendly and understanding with a professional...

Very friendly and understanding with a professional manner Reviewed on: 23rd May 2025

Lovely easy to deal with knowledgeable people.

Lovely easy to deal with knowledgeable people. Reviewed on: 23rd May 2025

They are here to help

I was going through a bad time i was getting into a mess with my debts and didn't know what to do, then I heard about step change, it took a lot of courage to ring them as I felt ashamed but I'm so glad I did I honestly wouldn't have known what to do without them, I could have lost my house, I was beside myself did I buy food or pay my debts but they were and are a fantastic service and they saved my life, the amount of pressure that was lifted was unbelievable I felt I had some control back, they never judged me never made me feel ashamed and was empathic to the situation I was in Reviewed on: 23rd May 2025

Great help!

Unexpected financial problems were causing problems. Stepchange was recommended and has/is helping well! Reviewed on: 23rd May 2025

Saved my mental health

Going from drowning in debt to managable monthly payment made a huge difference, not only to my bank balance, but to my mental health. I was severely struggling and couldn't see a way out of all of the debt that had mounted up from a relationship breakdown, but StepChange helped me prioritise my debts, arranged a payment break and I'm now on the way to being debt free with a significantly smaller monthly payment with no huge interest costs. Reviewed on: 23rd May 2025

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