Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

View other StepChange products

4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Very good service, they will solve your debt proble...

Very good service, they will solve your debt problems, calculate and assist you with how much you are able to pay. Customer service friendly. Reviewed on: 23rd May 2025

Step Change have been a life line after I was victim...

Step Change have been a life line after I was victim of a serious financial scam. They gave me excellent advice and support during a crisis and have helped me to get my life back on track. Reviewed on: 23rd May 2025

Was in a bad place and was worried I would never get...

Was in a bad place and was worried I would never get out of a bad situation but with their help I am now in control and can relax a bit knowing that everything is under control and being paid at a rate I can afford. Reviewed on: 23rd May 2025

Before I contacted stepchange, I was worried, over w...

Before I contacted stepchange, I was worried, over wellmed, but after I contacted stepchange, it felt like a heavy weight had been lifted off my shoulders, amazing and very helpful people, the best place to go for debt advice, they make you feel comfortable, they speak plainly and calm. As I said amazing people. Reviewed on: 23rd May 2025

Thank you so much

We went stress stress and more stress to care and in control. Reviewed on: 23rd May 2025

They helped me loads with over 25 grand worth of debt.

They helped me loads with over 25 grand worth of debt. And it's free. Reviewed on: 23rd May 2025

Great and satisfying.

Great and satisfying. good job. Adequate correspondence Reviewed on: 23rd May 2025

Much less stressed now because I started with step c...

Much less stressed now because I started with step change. Reviewed on: 23rd May 2025

They really helped me to get back on track and my st...

They really helped me to get back on track and my stress levels went down thank you step change for your help Reviewed on: 23rd May 2025

Changed our lives, very very grateful

Changed our lives, very very grateful Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt solutions
from Back2Credit 4.87 from 2116 reviews
Debt Collection
from Darcey Quigley & Co 3.56 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub