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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Was in a bad place and was worried I would never get...

Was in a bad place and was worried I would never get out of a bad situation but with their help I am now in control and can relax a bit knowing that everything is under control and being paid at a rate I can afford. Reviewed on: 23rd May 2025

Before I contacted stepchange, I was worried, over w...

Before I contacted stepchange, I was worried, over wellmed, but after I contacted stepchange, it felt like a heavy weight had been lifted off my shoulders, amazing and very helpful people, the best place to go for debt advice, they make you feel comfortable, they speak plainly and calm. As I said amazing people. Reviewed on: 23rd May 2025

Thank you so much

We went stress stress and more stress to care and in control. Reviewed on: 23rd May 2025

They helped me loads with over 25 grand worth of debt.

They helped me loads with over 25 grand worth of debt. And it's free. Reviewed on: 23rd May 2025

Great and satisfying.

Great and satisfying. good job. Adequate correspondence Reviewed on: 23rd May 2025

Much less stressed now because I started with step c...

Much less stressed now because I started with step change. Reviewed on: 23rd May 2025

They really helped me to get back on track and my st...

They really helped me to get back on track and my stress levels went down thank you step change for your help Reviewed on: 23rd May 2025

Changed our lives, very very grateful

Changed our lives, very very grateful Reviewed on: 23rd May 2025

Great service Many years ago I was in trouble finance.

Many years ago I was in trouble with my finance. As soon as i was in touch with stepchange they offered me help and guidance, and since they been a great help to me . I have recommend stepchange to few other people. I would like to say thank you . Reviewed on: 23rd May 2025

So easy to use.

So easy to use. Always felt that you were there if I needed for help and advice Reviewed on: 23rd May 2025

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