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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.918161128930581614 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Much less stressed now because I started with step c...

Much less stressed now because I started with step change. Reviewed on: 23rd May 2025

They really helped me to get back on track and my st...

They really helped me to get back on track and my stress levels went down thank you step change for your help Reviewed on: 23rd May 2025

Changed our lives, very very grateful

Changed our lives, very very grateful Reviewed on: 23rd May 2025

Great service Many years ago I was in trouble finance.

Many years ago I was in trouble with my finance. As soon as i was in touch with stepchange they offered me help and guidance, and since they been a great help to me . I have recommend stepchange to few other people. I would like to say thank you . Reviewed on: 23rd May 2025

So easy to use.

So easy to use. Always felt that you were there if I needed for help and advice Reviewed on: 23rd May 2025

Feeling overwhelmed

I was feeling overwhelmed as my credit card payments was consuming a lot of my finances. I was directed by a friend to seek assistance from StepChange. It was the best thing I did. I now can sleep at night and also, have learnt how to budget better. I am so grateful for their help. Reviewed on: 23rd May 2025

They are literally a life saver.

They are literally a life saver. Reviewed on: 23rd May 2025

Very great great help thank you for my support and...

Very great great help thank you for my support and help Reviewed on: 23rd May 2025

Excellent

Easy to apply, friendly customer service Reviewed on: 23rd May 2025

Be Debt free

Was very low and very worried how i managed to be in debt for over £20,000 felt really awful and kept giving money away to someone. One of my creditors suggested Stepchange,it took me 10 years but i never looked back It was hard only at first Stepchange were very supportive and gave me a plan and gave me my life back,I cant thank them enough. Would thoroughly recomend to anyone. Reviewed on: 23rd May 2025

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