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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16780 reviews)

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4.95

Based on 16,780 reviews, last reviewed 16th May 2026

99300% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent A massive help with a wealth of advice and experience Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16780)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Peace of debt

Stepchange relived me from a lot of financial stress by consolidating my debt to one monthly payment. Reviewed on: 15th May 2024

They lifted the weight from my shoulders

They were kind and non judgemental on the phone and set up a payment plan for me Reviewed on: 15th May 2024

Excellent service

Excellent service, helpful team, easy to apply online and manage account Reviewed on: 15th May 2024

Excellent Debt Management Services

I recently had the pleasure of working with StepChange for my debt management needs, and I couldn’t be happier with the results. From start to finish, their team was professional, knowledgeable, and genuinely caring. 1. Expert Guidance: The counselors at StepChange took the time to understand my financial situation thoroughly. They provided personalized advice and created a customized plan that addressed my specific needs. Their expertise helped me regain control over my finances. 2. Clear Communication: Throughout the process, communication was clear and transparent. I received regular updates on my progress, and any questions I had were promptly answered. It’s refreshing to work with an organization that values open communication. 3. Reduced Stress: Dealing with debt can be incredibly stressful, but StepChange made the experience much more manageable. Their compassionate approach and commitment to helping clients succeed made all the difference. 4. Positive Results: Thanks to their efforts, I’ve seen significant improvements in my financial situation. The debt management plan they put in place has allowed me to pay off my debts systematically while minimizing interest charges. In summary, I highly recommend StepChange for anyone seeking reliable debt management services. Their professionalism, expertise, and genuine care for their clients set them apart. If you’re looking for a partner to guide you toward financial freedom, look no further! Reviewed on: 15th May 2024

Step change take care of all my debts together in on...

Step change take care of all my debts together in one monthly payment Reviewed on: 15th May 2024

Great service and has really helped me though out my...

Great service and has really helped me though out my process, makes things simple and eased the pressure.From the start of the process step changed didn't judge and guided me through difficult times. Reviewed on: 15th May 2024

They very helpful they never judge you for your circ...

They very helpful they never judge you for your circumstances. Reviewed on: 15th May 2024

Helped us sort out our debts sends regular updates a...

Helped us sort out our debts sends regular updates and helps duting anual reviews Reviewed on: 15th May 2024

Really helpful .

Really helpful . Such a relief to have stepchange help Reviewed on: 15th May 2024

They have made my life so much better and easier to...

They have made my life so much better and easier to manage my finances god send Reviewed on: 15th May 2024

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