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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

My annual review

The advisor was very patient and helpful. I get very nervous when i do my yearly review, Chloe put me at ease while dealing with my review. Reviewed on: 23rd May 2025

I was in to deep, like treading water, whilst drowning.

I was in to deep, like treading water, whilst drowning. This lot got me out of the deep water. With regular payments I'm nearly on the shore, that will be nice. Reviewed on: 23rd May 2025

Great job

Great place and people they go above and beyond Reviewed on: 23rd May 2025

I was worrying every time bills came in.

I was worrying every time bills came in. Talking to stepchange helped with the worries and the staff so helpful and seemed to really care. Reviewed on: 23rd May 2025

just phone and there is help and hope

gutted to find us at this point and were to go lady at the end of the phone calmed me and talked everthing through our journey there is life at the end of the tunnel Reviewed on: 23rd May 2025

Fantastic Service

From the first point of contact, StepChange have been extremely supportive, understanding, friendly, caring and helpful. A very non-judgemental company that truly wishes to deliver the best form of compassionate advice and resolution. Reviewed on: 23rd May 2025

An affordable way to get out of debt

My husband and I were left in debt due to family circumstances. The worry and stress was overwhelming but thanks to StepChange Debt Management we were able to come to an affordable arrangement to pay off the debt over the years with the Creditors, this took away the stresses and strains of worry and StepChange also provided advice and support to get us back on our feet and leaving us debt free. Reviewed on: 23rd May 2025

A lovely bunch

I was referred to these lovely team during a bad episode and they really helped with budgeting, organising and made it as stressless as they could. I have been falling back a bit with the review but they are giving me a gentle reminder it needs doing. The only thing I will say is getting in contact with you by phone is quite difficult. Reviewed on: 23rd May 2025

Brilliant service from initial set up and continuing

From sorting out the breathing space to setting up my DMP, StepChambge have been brilliant. The online budget calculator is such a good tool. Really helped me to get on top of my finances and relieve the stress of it all! Reviewed on: 23rd May 2025

Really helpful and they do all the hard work.

Really helpful and they do all the hard work. No stress. They take the stress away. Reviewed on: 23rd May 2025

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