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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16781 reviews)

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4.95

Based on 16,781 reviews, last reviewed 16th May 2026

99350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Learn to say "No" To immigrants like me who are working in Uk learn to say NO to families, relatives and friends left at home if their requests for money or gifts are b... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16781)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

In the COVID time I go down with my debit,they help...

In the COVID time I go down with my debit,they help me and was great Reviewed on: 15th May 2024

No problems with help I was given!

No problems with help I was given!! Reviewed on: 15th May 2024

Simply amazing...

Absolutely fantastic, they help for free yet they are so efficient. They really do care and although speaking to them is difficult usually they make it seem really simple and like there is always a way out Reviewed on: 15th May 2024

I can sleep in my bed at night now that they have co...

I can sleep in my bed at night now that they have consolidated my debts and contacted my creditors in my behalf! Reviewed on: 15th May 2024

So easy to understand

Was so easy to set up with no hidden fees and no complications they are very help full and calculate what u xan afford to pay back would definitely recommend Reviewed on: 15th May 2024

Excellent Debt Management Company

Very helpful in my debt management decisions, could not have done it without their help Reviewed on: 15th May 2024

Stepchange have enabled me to deal with my dire fina...

Stepchange have enabled me to deal with my dire financial situation Reviewed on: 15th May 2024

Amazing customer service and make you feel very much...

Amazing customer service and make you feel very much at ease. Very easy to communicate with. Reviewed on: 15th May 2024

The debt management team are very understanding and...

The debt management team are very understanding and very helpful, they help to take out the stress of unfortunate situation and give great support and guidance. Reviewed on: 15th May 2024

Stepchange helped me when I needed help.

Stepchange helped me when I needed help.So grateful Reviewed on: 15th May 2024

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