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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917250520079854226 (18644 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18644)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Peace of mind

They don't judge you, and after going through StepChange I can now breathe a sigh of relief that I'm actually clearing my debts and no longer have to worry about those dreaded letters and demands coming through the letterbox. I don't even have to contact my debtors StepChange even take that worry away from you. Reviewed on: 23rd May 2025

From my first contact I was made to feel supported a...

From my first contact I was made to feel supported and the stress was lifted it was such an amazing experience I can’t thank step change enough you didn’t make me feel embarrassed or ashamed at any time just well supported I can’t thank you all enough Reviewed on: 23rd May 2025

Professional and extremely helpful

Professional and extremely helpful Reviewed on: 23rd May 2025

So helpful

From initial contact to getting a plan in place, full support and explanations all the way, thoroughly put me at ease and guided step by step. Reviewed on: 23rd May 2025

EXCEPTIONAL SERVICE

Helpful & friendly people always pleasant & very understanding Reviewed on: 23rd May 2025

Stepchange consolidated all my debts into a manageab...

Stepchange consolidated all my debts into a manageable amount I can afford every month and totally transformed my life Reviewed on: 23rd May 2025

good but on holiday tenerife till next week willget...

good but on holiday tenerife till next week willget back Reviewed on: 23rd May 2025

Can't recommend enough. Gave me my quality of life back

I felt overwhelmed before using Stepchange. Just getting ahead of one debt and 2 others get behind aswell as general living expenses. After using step change, the debt monthly repayment reduced to one manageable sum, the letters and phone calls stopped so my mental health and general quality of life improved. Now it's just one phone call or online assessment a year to show what you can pay a month for the next year and all the stress is gone. Reviewed on: 23rd May 2025

Thank u for Solution focused payment plan

Imagine working full time but due to circumstances beyond your control you are barely breaking even and any e tra bill tips you into the red. You look for help and end up with a bank that repayments have finished you off … so you work hard but you can’t sort out your finances . I was a desperate hardworking professional and until I found Step change I was unable to move forward financially as I was drowning slowly and the stress was going to affect my job which holds slot of responsibility. Financial issues affect all sorts of people . What is difficult for those who are working is nothing offers relief or practical help . Step change gave me options for the first time! Step change gave me advice that helped, Step change gave me time to look closely at my finances and we’re not judgemental but solution focussed. I felt for the first time that I could be in control and set up a payment plan that actually worked for me and those I needed to pay. Now I am down to one payment . Reviewed on: 23rd May 2025

They are so helpful, efficient and understanding.

They are so helpful, efficient and understanding. Reviewed on: 23rd May 2025

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