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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16783 reviews)

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4.95

Based on 16,783 reviews, last reviewed 16th May 2026

99450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great Charity After years of sleepless nights worrying about money troubles, we are now on track to pay off our debts gradually. so glad we contacted Stepchange, th... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16783)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

StepChange was there when I had nowhere to turn

I was worried about making the first call to StepChange due to my situation, but there was no need. Everyone I've talked to over the years has been amazing and without being dramatic, StepChange probably saved my life. Reviewed on: 15th May 2024

Very polite people and helpful

Very polite people and helpful, always able to help me. I will recommend to some friends. I wish they can help my family and friends as well. Reviewed on: 15th May 2024

Always there to help, great customer service and sup...

Always there to help, great customer service and support. Reviewed on: 15th May 2024

I can't recommend Step Change enough.

I can't recommend Step Change enough. I was struggling after Covid, but they stepped in to help and took the stress away. Now I feel more in control, and it's thanks to them. Always courteous, always polite - don't hesitate to reach out to them. Reviewed on: 15th May 2024

Peace of mind

Step change has helped me get my debts into a manageable amount each month, a huge relief for me and my family. Reviewed on: 15th May 2024

Excellent customer service, everyone I spoke to genu...

Excellent customer service, everyone I spoke to genuinely seemed to care in what at times was quite a daunting situation Reviewed on: 15th May 2024

SamSherry27

Really very helpful would definitely recommend it Reviewed on: 15th May 2024

StepChange’s Positive Contribution

I was in a mess financially & StepChange made a massive positive change in my circumstances. Reviewed on: 15th May 2024

They are really helpful and I would certainly recomm...

They are really helpful and I would certainly recommend them to anyone having debt management problems. Reviewed on: 15th May 2024

They really helped me get my life together again, he...

They really helped me get my life together again, helped me consolidate all my debts in to 1 monthly affordable payment. They also genuinely care Reviewed on: 15th May 2024

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