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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16784 reviews)

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4.95

Based on 16,784 reviews, last reviewed 16th May 2026

99500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Im so glad that Stepchange is there for me, you're h... Im so glad that Stepchange is there for me, you're helpful what should I do without you? I really thank you. Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16784)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Speedy service

Everything I needed to get sorted out was done in less than a month Reviewed on: 15th May 2024

Step change could change your life for better

Every phone call I have made has been answered politely and compassionately. Explanations have been detailed and straightforward Reviewed on: 15th May 2024

When I found courage to call stepchange as was reall...

When I found courage to call stepchange as was really anxious and depressed about my situation and to call them thinking I could be told off! I was so far from the truth as they were really sympathetic and kind to me especially as I was in floods of tears and without the help I recieved I really don’t know if I would b here doing this review! Have had great help an feel so grateful to everyone Iv spoken to about my situation! Thanku to all at stepchange xx Reviewed on: 15th May 2024

Very good service.

Very good service. Very helpful when you need advice. Reviewed on: 15th May 2024

Life changing. Outstanding service.

Life changing. Don't hesitate to contact them. The sooner, the better. From the first contact, you deal with competent, professional, understanding people. Nobody is judging you at any moment. Their only task is to help you. To help you the best and most convenient way. Reviewed on: 15th May 2024

Helpful and understanding.

Helpful and understanding. Great advice on planning a way forward Reviewed on: 15th May 2024

Stepchange have sorted my money worries out and they...

Stepchange have sorted my money worries out and they helped with every dept I had to put in 1 low monthly payment and stops any interest on my debts so I don't have to worrie about any debts in the future popping up Reviewed on: 15th May 2024

NON judgemental and kind and very efficient

NON judgemental and kind and very efficient Reviewed on: 15th May 2024

Excellent service and very helpful.

Excellent service and very helpful. Reviewed on: 15th May 2024

Godsend for debt management

After years of racking up debts and adding more to try and pay it off step change where a godsend. Helping me to set up a payment plan and get myself back on track Reviewed on: 15th May 2024

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