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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent advice, great customer services

Excellent advice, great customer services Reviewed on: 23rd May 2025

Fantastic support and advice

I was in the pit of despair about my financial situation. I was advised to speak to Stepchange. I can honestly say that it was a life saver. I now sleep better and my mental health is back on track and there is a light at the end of the tunnel Reviewed on: 23rd May 2025

I was in debt and step change got me debt free and w...

I was in debt and step change got me debt free and were there every step of the way Reviewed on: 23rd May 2025

StepChange - LifeChange

When I ran a business back in the 80s, I forever gave all customers the best service imaginable. That did not stop an Indian restaurant chain taking me to the cleaners for £110K. My life spiralled downwards, taking out large loans from certain banks . I lost control of the accumulated debts, having Court Orders and the like. I was recommended to go to StepChange. Without any exaggeration my life started to come together. Agreed amounts would be paid to the companies that I finished up, in debt to. StepChange saved my life. I am not a melodramatic person, I am simply aying it as it is. Do not hesitate to give them a call to discuss your circumstances and you will never look back! Reviewed on: 23rd May 2025

Professional staff, excellent communication, underst...

Professional staff, excellent communication, understanding,thank you very much. Reviewed on: 23rd May 2025

Great team, great service, non judgemental.

Great team, great service, non judgemental. Felt like a weight off my mind when my plan was in place. Reviewed on: 23rd May 2025

BEST THING I DONE

It was the best thing I ever did by getting in contact now I am debt free learnt my lesson and never going back. Reviewed on: 23rd May 2025

When I spoke to stepChange.

When I spoke to stepChange they put my mind at ease and a relief . Reviewed on: 23rd May 2025

Someone to turn to when vulnerable.

In a moment of vulnerability and extreme distress, I was pointed out to a service that would easy my financial burdens. I made the right choice by choosing stepchange. Reviewed on: 23rd May 2025

Life need not be difficult.

Stepchange can change your life, dealing with all the pressure and challenges you may be facing in life with credit. Absolutely amazing work the staff do and support you all the way. Reviewed on: 23rd May 2025

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