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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

.gave me my life back

They were easy to talk to and made a very stressful situation much more manageable. Reviewed on: 1st May 2024

Excellent best move i have ever made, contacting ste...

Excellent best move i have ever made, contacting step change. It literally changed my life for the better and relieved me of so much stress, worry and shame. The staff are super helpful and non -judgemental. I would recommend them to anyone struggling with debt. Reviewed on: 1st May 2024

staff knowledge brilliant very understading makes yo...

staff knowledge brilliant very understading makes you feel at ease Reviewed on: 1st May 2024

Was sinking into debt.

Was sinking into debt.was thinking about walking away from everything,the mortgage,the family everything.contacted step change and after I had finished crying they told me about the solution to my problems and I could finally sleep and feel confident in the future Reviewed on: 1st May 2024

After suffering from a lot of stress over my debts s...

After suffering from a lot of stress over my debts stepchange helped with every thing and it was like a big weight off my shoulders Reviewed on: 1st May 2024

I am getting sorted

I have been under step change for 3 years and I now have my finances and debt under control. Every year I have a financial review with them it’s a brilliant service. Reviewed on: 1st May 2024

Helpful and judgement-free

Right from the start, StepChange were full of support and judgement-free. It was all really easy: I gave them the details of my debts, signed a direct debit agreement and that was it! It took 2-3 years overall, and £18k later my debts are cleared. Reviewed on: 1st May 2024

My direct debit has been cancelled and I am very wor...

My direct debit has been cancelled and I am very worried Reviewed on: 1st May 2024

Great help in desperate times

Really help understanding and non judgemental Reviewed on: 1st May 2024

I have found the very helpful and my mind was reall...

I have found them very helpful and my mind was really eased when they sorted my debt plan for me. I only have roughly 11 months to go and I will be debt free. Reviewed on: 1st May 2024

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