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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Always helpful and informative when contacting the...

Always helpful and informative when contacting the provider Reviewed on: 23rd May 2025

I consitently felt unjudged, heard, reassured and su...

I consitently felt unjudged, heard, reassured and supported by SC Reviewed on: 23rd May 2025

I was in a desperate situation, with no clear way out.

I was in a desperate situation, with no clear way out. StepChange was recommended to me by one of my creditors. From the first few words on the telephone I felt there actually was a genuine light at the end of a very long, very dark tunnel. My only regret is that I didn't know sooner how helpful they could be. Reviewed on: 23rd May 2025

Took the worry away

I was worried who was knocking on my door for money or how I was going to live but step change helped took the worry away best thing I ever did was ring them now I know il be debt free in 2 yrs time. Reviewed on: 23rd May 2025

Step change saved my life, literally!

Step change helped me out of a black hole, I did not know what to do but they helped me every step of the way, I called them up and a week later I was on a DMP and my debits were under control, I could breat again. Reviewed on: 23rd May 2025

Life saver, was totally overwhelmed with debt which...

Life saver, was totally overwhelmed with debt which started to affect our health. I would definitely recommend Step Change, best thing we did. Now we are well on our way to being debt free. Reviewed on: 23rd May 2025

Very helpful and very good at there service deliveri...

Very helpful and very good at there service delivering, Informative ,honest and detailed in what they do. GREAT GREAT GREAT thank you. Reviewed on: 23rd May 2025

Amazing.

Amazing. Took so much pressure off me when in a difficult situation. Very understanding and helpful and I am managing to pay off all the debt with StepChange help. Reviewed on: 23rd May 2025

Couldn't as for more help

Stepchange helped me at a very difficult time. There professionalism with dealing with a number of creditors helped me so I could finally look forward and sleep at night. Reviewed on: 23rd May 2025

The day I called I was literally crying with worry b...

The day I called I was literally crying with worry because of the stress of the cost of living and managing everything. The woman I spoke to was so lovely, patient and explained everything to me. Best decision I made Reviewed on: 23rd May 2025

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