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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

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4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent Service

A vital and fantastic service. Really helpful, informative and well organised. Reviewed on: 15th May 2024

Debt management plan

I contacted Stepchange when my families financial circumstances changed due to ill health. We were recommended a Debt Management Plan so I could prioritise my mortgage, utilities and food etc whilst my creditors received a monthly payment. I have been in my DMP since 2016 and am due to finish in 2025. Stepchange have been excellent throughout, their customer service is impartial, thoughtful and very much appreciated. Reviewed on: 15th May 2024

Debt is bad

I had so many debts and Step Change was the only one who helped me to find a solution. I recommend to everyone who are in debts and are struggling with the money. Thank you StepChange! Reviewed on: 15th May 2024

The best thing I ever did.

From the moment I called SteChange I felt like a huge eight had been lifted from my shoulders. They are helpful, kind and in no way judgemental. I urge anyone in debt to pick up the phone and call. Reviewed on: 15th May 2024

StepChange have saved me!

StepChange have completely turned my life around. I couldn’t see a way out of the credit card debt I was in. Now I am on top of my payments and I can see the light at the end of the tunnel to finally clearing this debt. Without their assistance I just wouldn’t have known what to do. I went to lenders and my Bank for help, they dismissed me and made me feel embarrassed and like a fool. StepChange have supported me & helped me regain control of my finances. Reviewed on: 15th May 2024

Still good people out there .

Great experience and happy to support Reviewed on: 15th May 2024

Great service So helpful easy to set up very happy

So helpful easy to set up very happy Reviewed on: 15th May 2024

I was so worried about debts but after speaking with...

I was so worried about debts but after speaking with stepchange I felt like a huge weight had been lifted. They are so understanding and do everything they can to help. Reviewed on: 15th May 2024

Stepchange are an amazing help

Stepchange have really helped me to get back on track with my finances and finding a better way to deal with expenses. I dont know where I would be without Stepchange. It's fantastic that there is this support out there to help people that are struggling with debt. Reviewed on: 15th May 2024

Really helpful Debt Charity organisation

Really helpful Debt Charrity organisation that adviced and assisted me to get out serious financial difficulties with regards to my hard debt. They helped to deal with banks and to set up a budget and a repayment plan and to stick to it. I really needed helped in a period of my life when everyone was just shutting doors on me and they intervened at the very right moment. I will always be grateful for what they did. Reviewed on: 15th May 2024

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