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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step change saved my life, literally!

Step change helped me out of a black hole, I did not know what to do but they helped me every step of the way, I called them up and a week later I was on a DMP and my debits were under control, I could breat again. Reviewed on: 23rd May 2025

Life saver, was totally overwhelmed with debt which...

Life saver, was totally overwhelmed with debt which started to affect our health. I would definitely recommend Step Change, best thing we did. Now we are well on our way to being debt free. Reviewed on: 23rd May 2025

Very helpful and very good at there service deliveri...

Very helpful and very good at there service delivering, Informative ,honest and detailed in what they do. GREAT GREAT GREAT thank you. Reviewed on: 23rd May 2025

Amazing.

Amazing. Took so much pressure off me when in a difficult situation. Very understanding and helpful and I am managing to pay off all the debt with StepChange help. Reviewed on: 23rd May 2025

Couldn't as for more help

Stepchange helped me at a very difficult time. There professionalism with dealing with a number of creditors helped me so I could finally look forward and sleep at night. Reviewed on: 23rd May 2025

The day I called I was literally crying with worry b...

The day I called I was literally crying with worry because of the stress of the cost of living and managing everything. The woman I spoke to was so lovely, patient and explained everything to me. Best decision I made Reviewed on: 23rd May 2025

Excellent service

I was struggling with nearly £18000 of debt but in 2022 stepchange started to manage my debts for me and now I only have a year left of payments to be debt free. It’s all managed online and free of charge . It’s an excellent service Reviewed on: 23rd May 2025

Great people to have in your corner

Very thorough financial review and affordability checks that leads to a smooth management of debt payments to creditors. Known and recognised by all financial institutions so it provides valuable assurance when talking to creditors at a stressful time. Reviewed on: 23rd May 2025

Removed the burden

Removed the burden and took away the financial stress strain and insecurity Reviewed on: 23rd May 2025

Stepchange have enabled me to sleep and carry on wit...

Stepchange have enabled me to sleep and carry on with life without fearing the consequences that came with my debts Reviewed on: 23rd May 2025

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