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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917350115768612317 (18642 reviews)

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4.92

Based on 18,642 reviews, last reviewed 23rd Jun 2026

188350% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thanks to stepchange I can sleep again at night Thanks to stepchange I can sleep again at night Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18642)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Amazing company

Very helpful going over my DMP before I started and explaining everything and not making me feel alone. Thank you so much for helping me clear my debt I will be forever grateful to you. Reviewed on: 23rd May 2025

Relief from worry and anxiety

They took the worry and anxiety that I had been living with for months, facing up to my debt problem and dealing with my creditors to come to an acceptable arrangement to pay back. I have still a few years to go and I make sure Stepchange payments are met as they should be. Without them, I’m not sure what I would have done! Reviewed on: 23rd May 2025

A huge weight off my shoulders.

Before contacting stepchange I didn’t know which way to turn. They helped me sort out all my debts write to all my creditors. I can’t believe how long I struggled before I was told about them by my bank. Reviewed on: 23rd May 2025

A life changing organisation fantastic advice and he...

A life changing organisation fantastic advice and help Thank you Reviewed on: 23rd May 2025

Thanks for help

Not only are you very good at what you do, all your staff are very polite and helpfull in every way. Thank you all very much. Reviewed on: 23rd May 2025

Easy to deal with, efficient service.

Easy to deal with, efficient service. Reviewed on: 23rd May 2025

Very good communication easy to talk to and helpful

Very good communication easy to talk to and helpful Reviewed on: 23rd May 2025

Excellent Company

Wish I’d have had the courage to contact step change earlier. Excellent service and friendly understanding staff. It has been a weight off my shoulders with spiraling uncontrollable debt. Reviewed on: 23rd May 2025

Excellent staff very informative

Excellent staff very informative Reviewed on: 23rd May 2025

StepChange are fantastic

StepChange are fantastic… everything is done online quickly and promptly. You feel you are in control of your finances again. Not sure what I’d have done without their help and guidance. Thank you Reviewed on: 23rd May 2025

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