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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917699215258763937 (18641 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18641)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

A huge weight off my shoulders.

Before contacting stepchange I didn’t know which way to turn. They helped me sort out all my debts write to all my creditors. I can’t believe how long I struggled before I was told about them by my bank. Reviewed on: 23rd May 2025

A life changing organisation fantastic advice and he...

A life changing organisation fantastic advice and help Thank you Reviewed on: 23rd May 2025

Thanks for help

Not only are you very good at what you do, all your staff are very polite and helpfull in every way. Thank you all very much. Reviewed on: 23rd May 2025

Easy to deal with, efficient service.

Easy to deal with, efficient service. Reviewed on: 23rd May 2025

Very good communication easy to talk to and helpful

Very good communication easy to talk to and helpful Reviewed on: 23rd May 2025

Excellent Company

Wish I’d have had the courage to contact step change earlier. Excellent service and friendly understanding staff. It has been a weight off my shoulders with spiraling uncontrollable debt. Reviewed on: 23rd May 2025

Excellent staff very informative

Excellent staff very informative Reviewed on: 23rd May 2025

StepChange are fantastic

StepChange are fantastic… everything is done online quickly and promptly. You feel you are in control of your finances again. Not sure what I’d have done without their help and guidance. Thank you Reviewed on: 23rd May 2025

Clear goals and sound advice.

Clear goals and sound advice....... Reviewed on: 23rd May 2025

I was in a very bad way financially I contacted cab...

I was in a very bad way financially I contacted cab and they gave me the number for step change ,I had never heard of them.Step change have been brilliant. I was making myself ill with worries at the time. Reviewed on: 23rd May 2025

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