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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Very happy with stepchange, they've taken alot of st...

Very happy with stepchange, they've taken alot of stress away Reviewed on: 23rd May 2025

Couldn't be more helpful

I was in a dire position through no fault of my own previously on a debt management plan paying £100 a month in fees,upon finding stepchange that has changed and now the money I pay to them only goes to the debtors which has helped ten fold with the mental stress debt causes,in 2 years I shall be debt free and it'll stay that way! Reviewed on: 23rd May 2025

Stepchange saved me

When I lost my job I was overwhelmed by all my debts but stepchange help me sort it all and next year I'll be debt free., the first time in my adult life so grateful Reviewed on: 23rd May 2025

Amazing company

Very helpful going over my DMP before I started and explaining everything and not making me feel alone. Thank you so much for helping me clear my debt I will be forever grateful to you. Reviewed on: 23rd May 2025

Relief from worry and anxiety

They took the worry and anxiety that I had been living with for months, facing up to my debt problem and dealing with my creditors to come to an acceptable arrangement to pay back. I have still a few years to go and I make sure Stepchange payments are met as they should be. Without them, I’m not sure what I would have done! Reviewed on: 23rd May 2025

A huge weight off my shoulders.

Before contacting stepchange I didn’t know which way to turn. They helped me sort out all my debts write to all my creditors. I can’t believe how long I struggled before I was told about them by my bank. Reviewed on: 23rd May 2025

A life changing organisation fantastic advice and he...

A life changing organisation fantastic advice and help Thank you Reviewed on: 23rd May 2025

Thanks for help

Not only are you very good at what you do, all your staff are very polite and helpfull in every way. Thank you all very much. Reviewed on: 23rd May 2025

Easy to deal with, efficient service.

Easy to deal with, efficient service. Reviewed on: 23rd May 2025

Very good communication easy to talk to and helpful

Very good communication easy to talk to and helpful Reviewed on: 23rd May 2025

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